Apple Penn Square is a popular Apple Store located in Penn Station Mall. It offers a wide range of Apple products, including the latest devices like the iPad Pro M5, which customers can try out in-store. The store is known for having all the new gadgets and accessories for the latest Apple devices. Customers have found the staff helpful and knowledgeable, especially when making appointments or troubleshooting issues. Many appreciate the fast and organized service, especially when working with the Apple Care team to fix phones or other devices. The store is the only dedicated Apple location in the area, making it the go-to place for Apple product help and tips. Visitors have praised specific employees for their patience and helpfulness, with one staff member being especially appreciated for walking a customer through phone troubleshooting patiently. However, experiences vary; some customers have had negative encounters with certain staff members who were seen as rude or unhelpful. Overall, the store is valued for its helpful staff, helpful troubleshooting, and wide selection of products, making it a reliable place for Apple device assistance and purchases.
I must admit I dreaded going in for some service. It was totally packed when I arrived for my appointment but they were on time. Excellent service and attitude.❤
June 2026
I received great customer service here. Thank you Allison and Joel for taking great care of me and resolving my issue promptly.
May 2026
I’ve been waiting for over half an hour now. So far, no one has felt inclined to even briefly ask about my issue. Apple used to be different. Nowadays, it’s nothing but mediocrity.
