Apple Penn Square is a popular Apple Store located in Penn Station Mall. It offers a wide range of Apple products, including the latest devices like the iPad Pro M5, which customers can try out in-store. The store is known for having all the new gadgets and accessories for the latest Apple devices. Customers have found the staff helpful and knowledgeable, especially when making appointments or troubleshooting issues. Many appreciate the fast and organized service, especially when working with the Apple Care team to fix phones or other devices. The store is the only dedicated Apple location in the area, making it the go-to place for Apple product help and tips. Visitors have praised specific employees for their patience and helpfulness, with one staff member being especially appreciated for walking a customer through phone troubleshooting patiently. However, experiences vary; some customers have had negative encounters with certain staff members who were seen as rude or unhelpful. Overall, the store is valued for its helpful staff, helpful troubleshooting, and wide selection of products, making it a reliable place for Apple device assistance and purchases.
Order online ship to home, save yourself the trouble. Horrible customer service, very very slow. No organization. Inconsistent. Ordered online for in store pickup. Went when it said ready for pickup and still took just as long as just going in store maybe longer.
September 2026
They have always been great I’ve never had to wait long. I actually was pretty surprised how they handle when the next new phones come out. Great store
July 2026
Customer service is amazing! I came during a busy hour to get my phone fixed and the techs continued to check on me throughout the process! Victoria also made my process so smooth, very grateful for her and her team!
