Roots

Clothing Stores, Women's Clothing, Men's Clothing
Hours: Roots is a store known for its popular sweatsuits, hoodies, sweatpants, and other clothing items. Customers frequently praise the exceptional customer service at locations like the Mapleview Mall store. Staff members are described as pleasant, helpful, and amazing, offering valuable advice on sizes and styles and going above and beyond to assist. They provide a wonderful and smooth shopping experience, helping with gift purchases, locating items, and managing online orders for home delivery. The service team is also highly commended for handling returns and exchanges with ease, even in complicated situations without a receipt. They are super helpful and make the process effortless, offering options like checking other locations for different colors or sizes. While popular items can sometimes sell out quickly, leaving limited size availability, customers often find great alternative pieces. The overall impression is of a store with impressive customer service levels that make shopping a great and easy experience.

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1. Burlington, Ontario