“Great store but their customer service needs to be improved. I've emailed both their corporate office and the store manager several times asking them to stock a certain size and brand of lactose-free yogurt but still waiting after several months. Yet Sobeys down the street stocks what I'm looking for.....so this store is not as customer oriented as they should be. Update....I have just recently received an email from the store manager Jeff informing me they now are stocking the lactose free yogurt I've been asking for and he offered a free tub to compensate me for my patience and understanding while they resolved my request. I am now a satisfied customer and will continue to enjoy shopping at the Fonthill Food Basics.”
“The young man in the butchery/meat dept (Chetan) was so pleasant and helpful when I went in today to select some meat. A really great employee. Management please thank him for his good work.”
“I love Pupos, really fresh produce, family-owned, great prices too. They have a hot bar that has the best perogies and pasta sauce! Highly suggest trying their butcher for a perfect cut of beef.”
“My 1st visit here I was tempted by all the delicious items around me. Picked up a bag full of goodies, including non-alcoholic beer, vegan chocolate, all 3 fixings of Momofuku noodles and gave myself a day off from cooking and ordered the Fam Jam. Delicious, delicious, delicious!!!!”
“Only place I go to get my bulk meat. The staff is always the best at helping me find what I may need for special events and will show me around to what I'm looking for.”
“What lovely peeps - Barney and Cheryl, and their location is so handy for making to all the wineries!Stopped by a flat tire across the street and Barney offered up his help - I was so grateful.We chatted for a few minutes after and I met Cheryl - they are good hearted folks and have a beautiful spot to enjoy - all garden fresh produce and beautiful tree nursery!!”
“Everything fresh, locally grown, and healthy. Love the baked, and cooked goods, as well as the fresh meats, and deli. Need I say more. Would recommend Farm Boy to all.”
“The ladies working when I went in were very nice and gave me tips on the food I bought because I mentioned I never had it before. I was looking forward to making it when I got home. Nice location, not too big and always good food.”
“BEST STAFF EVER ! THEY ARE ALL SO KIND, I WILL ALWAYS SHOP HERE. I ALSO COMPARED PRICES TO OTHER AFRICAN SHOPS AND YOU ARE THE MOST AFFORDABLE AMONGST THEM ALL WITH EVEN BETTER QUALITY ❤️”
“I recently visited M&M Food Market in Lake St. The stuff was helpful and friendly and I found everything I was looking for. They have such delicious food, one of my favorites is their already seasoned salmon.”
“Great store with everything you need and fantastic owners who are alway very nice with great customer service. They even have handmade tie dye shirts which you don’t see very often in corner stores.”
“Clean store. Pricing competitive with other grocers.. they do have some good specials though. Lots of free parking. No one ever gets a 5 star, as there is always room for improvement.”
“Outstanding service provided by friendly and very kind staff. They go to no end of trouble to help customers. No matter how busy they are they are welcoming and patient.”
“A wonderful little store that sells almost everything you might need from cleaning supplies to naphtha camping fuel at competitive prices. Beyond that, it's run by two of the kindest people I may have ever met. They always ask about my baby daughter and my day. From my first day in Welland they made me feel like a part of the community. Thanks for your service ?”
“A good store that offers most of the halal products, halal meat and some imported products from the Middle East, at reasonable and suitable prices. The cashier has good manners.”
“Store is under renovations, but still my favorite store. It'll be even better when it's finished..Absolutely.My favorite store has everything I need in one spot including a deli. What did they offer pick up services to complete your order?Ahead and not even have to go into the store. For the most part, I find the staff friendly. Unfortunately, had 2 runnins with the same lady. Over the last three months, I finally just said something to the manager personally, because she is a little aggressive for customer service person”
“This is my go to no frills store. In general, most things are a little cheaper.But they don't carry the largest variety of certain items. Usually has what I need”
“The Pen Centre is always busy. There is everything u need including Zehrs. I like Zehrs as I can get things here thst i cant get in the states and come back often. Go and check it out. U wont leave empty handed.”
“Such a terrific grocery store in Thorold! Not the biggest place, but they offer a wide variety of food items, both grocery and pre made, for great prices! Definitely recommend this place and it is a weekly staple in my grocery routine. As a student, I really appreciate the great prices and healthy and fast options.”
“The Welland Zehr's usually has what I need and I have had only pleasant experiences with staff. During the winter I often purchase strawberries and they usually have Ontario greenhouse grown - so much better than the California berries. Still there are so many options to get exactly what you want. The staff in the bakery section are always helpful and polite when I opt to get the freshest just baked bread. The online shopping service for $3 weekdays and $5 weekends affords the opportunity to shop without ever entering the store. Fresh produce, a vast array of meats and seafood, and lots of weekly specials. It is also one of the very few stores with a staff member outside counting customers as they enter and then pausing when the guidelines have been met. Perfect!!”
“I come here often as a local for small trips. I have always had good expirences with cashiers up untill tonight, and I’m sharing this in hopes management sees this and addresses the issue. I came in around 6:45 pm to pick up a few groceries. I do not usually use self check outs but I did! I saw cherries were on sale and grabbed a bag. When I scanned them, I noticed the price was different so I removed the code to see if I can try again. A lady working self checkout ( didn’t get her name)- yelled from her toll- “DID YOU NOT WANT TNEM”- I responded nicely- I do, I just thought they were a different price. She says in a condescending tone- ITS PER POUND. So I go to re scan them and because I didn’t enter the code first it flashed a message saying assistance required. She yells at me again “DONT SCAN THEM FIRST”. The entire transaction she was yelling at me, annoyingly came over to fix the screen while huffing and rolling her eyes at me and stormed off. I was getting so nervous my hands were shaking and it made me want to just leave everything and go to food basics. I paid for everything and walked out. She was standing laughing with another worker and didn’t even say have a nice day like the other cashiers always do. Her job is to help people in a friendly manner and I didn’t get that experience. I was left feeling judged and snubbed. I hope this is the first and last time this happens. Other than that, I always have such pleasant expirences with staff here.”
“Great selection of goods. Fruit and vegetables are excellent. Staff is very friendly. To all those people complaining about being treated like thieves. You are!”
“I have been so pleased with shopping at Sobeys. Great staff and friendly service and so helpful ?. Great job Sobeys, for picking such a good staff. I love your meat counter and the fresh sliced cold cuts. The bakery is so good ? and everything is so fresh and delicious ?. Thank you for coming to Port Colborne Ont. , and giving us something good to look forward to. Con.B”
“Has food, is basic. That's 100% delivery. Everything you'd expect from a grocery store without any extras. Clean and well stocked with friendly staff. Would recommend.”
“Lots of great options here that I can't find in other stores. Looking forward to trying out some new premade/frozen options from other cultures, along with their sales items.”
“This is our regular grocer. Their prices beat all the competition in the area and we can often get our groceries for less than we expected. Their selection or foreign products is also extensive, it allows us to experiment and experience groceries the world round. We regularly interact with their stocker Cameron and he is a joy to speak to.”
“Last week, the manager and the person who answered my best friend's call went above and beyond. Sometimes life can be so challenging. Last week, a grocery order with some missing items was just too much after an unbelievably hard week. Thank you for being so kind on the phone and making sure she got her order. It may seem so basic, but it was beautiful and so helpful for someone who is having the hardest of times right now. Thanks for the reminder that this world has good, good people in it.”
The Cincinnati-based supermarket giant will open about 110 new stores in fast-growing markets by 2029 and introduce three updated store formats, executives told investors Oct. 20 at the company’s Investor Update in New York. Kroger already runs about 2,700 stores in 35 states. The formats come in three sizes, a bit like small, medium and large, matched to each market. Mary Ellen Adcock, Kroger’s executive vice president and chief merchant and marketing officer, walked through the lineup.
Walmart shoppers want a head start on the holidays, and money explains a lot of it. Some 44% of respondents call affording the holidays their top stressor, and 61% say holiday costs shape their shopping mood. Asked what would make the season easier, 70% picked lower prices and 57% picked more deals and promotions. Convenience ranks lower: 30% want one-stop shopping across categories, and 20% want faster delivery.
Walmart wants your groceries at the door before the ice cream softens. On May 29, the retailer said its 30-minute-or-less delivery had reached 33 U.S. markets, adding a wave of new cities across the Northeast. Shoppers in those areas can order from more than 100,000 items, everything from fresh produce and baby formula to pet food, electronics, cold medicine, and prescriptions. Behind the scenes, the service leans on Walmart's store network and an algorithm that factors in order size, available drivers, and distance from the store.
Trader Joe's keeps adding stores, and shoppers keep showing up. The California grocer has marked nine more locations as "opening soon," pushing its expansion into new corners of the country. The grocer also took first place in the American Customer Satisfaction Index's 2026 supermarket rankings. It has held a spot near the top of that list for years.
Target is rolling out its most ambitious store overhaul in more than ten years, with plans to remodel over 130 locations and open 30 new stores across the country this year. The retailer is also putting money into supply chain technology upgrades to keep pace with how shoppers buy today.
