“Great experience dealing with Roberto. He went the extra mile to accommodate a delivery that works better for us and we appreciate it. Our yard is going to look amazing. Thank you so much.”
“Today we purchased sofa and appliances and it was 10/10 for customers service. Your salesman Osama is full personality plus. He is very attentive and knowledgeable. He is a huge asset to your outlet and deserves much kudos. We will definitely be back soon.”
“The Brick in Stoney Creek/Hamilton, is very Good to deal with, but, have heard, honest, but, negative thing's about the Brick in St. Catherine's, (( but have never been to the Brick in St Catharines )). (And, i also bought 2 love seat's, but, can't get to these picture's )).”
“We had been looking for a couch to fit our living room in our new home for a while when we stumbled upon Lofty Ambitions. We had our eye on the Owen Sectional which we saw from their website that Lofty Ambitions sold, but we were confused as to sizing and dimensions for our semi-awkwaed space. From the moment we walked in, Elizabeth was so incredibly kind, so helpful and knowledgeable. She was also so patient with us and our indecisiveness across multiple visits. With her help, we were ultimately able to customize the Owen Sectional to fit our space and we are so incredibly pleased with everything about it! Thank you to Elizabeth and Lofty Ambitions! Highly recommend Lofty Ambitions for any of your furniture needs. We will definitely be back!”
“I love coming into this store. They always have new products for home decorating, DIY (paint) and organizing. Whoever sets up displays has a sharp sense of style that has influenced my home decorating. I pay attention on Facebook when they do store tours on Fridays, and during the pandemic they even had live streamed lotteries for unique products. It was something fun to do in a boring time. Previously, I was able to bring in my own items for consignment and Michelle, Penny and Jenny were fantastic to deal with!”
“I am very happy and satisfied with the fast and wonderful service. The delivery guys were nice, respectful, cooperative, polite., and so arranged. We thank the company especially ( Muhammad ) and his dad for the efforts made to satisfy customers..”
“Disappointing Customer Service The store itself is lovely, with lots of beautiful furnishings and interesting little treasures to browse through. I actually purchased two bracelets during our visit. Unfortunately, the customer service left us very disappointed. While I was paying at the front counter, my friend, who is also a senior, asked if she could please use the washroom. She explained that she really needed to go. The response was simply that, due to problems in the past, they had a policy of not allowing customers to use the washroom. I understand that businesses can have issues with washroom use, and I can appreciate having a policy in place. However, I do think there are times when a little discretion and compassion would go a long way. Here was a senior woman who was clearly in need of a washroom and certainly wasn't going to cause any trouble. She ultimately had to walk two blocks back to the restaurant we had just left, where they kindly allowed her to use theirs. As I finished my purchase, the staff member explained that they had previously had some young girls become sick in the washroom and leave a terrible mess. I understand that would be frustrating, but it would have been nice if the situation could have been handled with a little more understanding rather than simply saying no. There was also another customer-service issue during our visit. While I was waiting at the counter to be served, the staff member spent much of the time on her computer, talking to someone, rather than attending to me. It's unfortunate because the store itself is beautiful and has some lovely things. But customer service is an important part of the shopping experience, and unfortunately, this visit left us feeling unwelcome and disappointed.”
“Hi.we have a great experience with Mr.Furniture main street hamilton outlet.The sales person Robin helped us to choose the furniture and guide us in a professional way.higjly recommended .Thanks”
“Great people clean store. Lots of friendly service. I really liked it. Here is amazing! Good people. Definitely coming back. Lots of lots of different gift ideas. Seasonal stuff. Lots of Halloween. Great store 😁”
“Erin provided outstanding service when I was looking to exchange my mattress. She was informative, personable, funny, and was focused on finding the best fit for me. It's people like Erin that make you return to a business and it was clear how effortless it was for her. Thank you!”
“This is my first time ever doing something like this, I've never done rent to own before but so far this has been an amazing experience. I called & confirmed what they needed to go ahead with a lease, Derek on the phone & in-store was great - Tracy in the store was outstanding. She told me I was leaving with a tv & I mean it got delivered the next day but still, 100/10. The delivery guys were fantastic, brought it in, set it up, they were nice & even took the box so I didn't have to deal with it. They were in & out within half an hour & left no mess. I'll update if anything happens but the price is more than reasonable, especially if you're on a budget - they will work with you & the product so far is out of this world. To the delivery guys, I'm so sorry I don't remember your names but you did a great job, thank-you so much!”
“I ordered an L-shaped couch from this store and had a great experience! There are so many options to customize as well and the customer service here is excellent. I have had the couch for 6 months now and love it, I would highly recommend this place to anyone!”
“My dad is a builder and I love interior design, and we had a BALL at this store. It’s such a beautifully-styled wonderland of new and old decor, furniture, and salvage. The staff were all so wonderful and helped me bring the sweetest, dreamiest antique jam cupboard home. Can’t wait to go back!!”
“Craig Pitman at the Stonechurch location is so helpful and provided us with fantastic customer service. We have come back to purchase off him three times and will be back again.”
“Looks sketchy but I got the most comfortable bed I’ve ever gotten queen sized clean in a bag with a box spring delivered to my place for 850 with tax , this was a few years ago mind you but still”
“Teagan was amazing!! Very knowledgeable, professional and super helpful. I highly recommend her and Parks, great deals and fabulous service!! Thank you Teagan and Patks!!!!!”
“I have dealt with staff at several Structube locations and have always found them to be pleasant, helpful, and professional. My entire home is decorated with Structube furniture, and I couldn’t be happier with the quality, style, and overall look of every piece I’ve purchased. I’ve explored other furniture stores many times, but I always find myself coming back to Structube. From rugs and accessories to dining room and living room furniture, Structube has become my go-to store for furnishing my home. I truly love their selection and the way their pieces come together to create a beautiful, comfortable space. I highly recommend Structube to anyone looking for stylish, quality furniture at a great value. They have earned my loyalty as a customer, and I will continue choosing Structube for my home again and again.”
Bob's Discount Furniture is growing while its competitors shrink. The Manchester, Connecticut-based retailer reported strong fourth-quarter results in its first earnings call since going public in February, with revenue climbing 8.2% to $648.8 million. Full-year net revenue jumped 16.8% to $2.4 billion, and net income rose to $121.7 million from $87.9 million the prior year. CEO Bill Barton told analysts the company plans to open about 20 new stores in 2026 and sees a path to more than 500 locations by 2035, roughly two and a half times its current 209-store footprint across 26 states.
Wayfair is testing a new, smaller store design. The online home furnishings giant, famous for its endless digital catalog, is trying a different strategy for its physical locations. The company announced plans to open a smaller prototype store in Columbus, Ohio, scheduled for late 2026. Located next to the Polaris Fashion Mall, the new space will span approximately 70,000 square feet.
Online furniture giant Wayfair is setting up shop in Atlanta with plans for a huge 150,000-square-foot store opening in 2026. The new location will take over the former Walmart space at The District at Howell Mill shopping center. This marks Wayfair's second big store, following its first location that opened in Wilmette, Illinois, in May 2024.
