Verizon's downtown Portland store offers a positive experience for customers seeking mobile, 5G home internet, or business solutions. The staff is noted for their efficiency, knowledge, and helpfulness. One customer praised Brian for providing clear options when selecting a new phone and plan, highlighting his genuine care for ensuring customers leave satisfied. Another customer mentioned Arlo, who resolved multiple issues from a previous provider, showcasing the team's commitment to excellent service. Overall, customers appreciate the polite staff and the informative assistance provided. However, one individual noted a concern regarding an unexpected credit check while inquiring about upgrading their prepaid plan, suggesting that staff should communicate such procedures beforehand. The manager, Cameron, received positive feedback for his help with the trade-in process and explaining family plan options. Verizon also offers convenience with online ordering, free shipping options, and in-store pickup. Whether visiting the store or shopping online, customers can expect a supportive environment tailored to their needs.
Kacy helped me a lot with switching device to eSIM iPhone. The process was so quick and smooth. I really appreciate his help!
August 2026
NEDDA IS A ROCKSTAR!!! We were so stressed out when we got here and they got everything figured out and fixed in record time!! So grateful! We're so bummed this store is closing :(!
August 2026
Z was so helpful!! He was kind and patient and attentive to everyone in the store! He made the process go quickly and smoothly :)
