Verizon's downtown Portland store offers a positive experience for customers seeking mobile, 5G home internet, or business solutions. The staff is noted for their efficiency, knowledge, and helpfulness. One customer praised Brian for providing clear options when selecting a new phone and plan, highlighting his genuine care for ensuring customers leave satisfied. Another customer mentioned Arlo, who resolved multiple issues from a previous provider, showcasing the team's commitment to excellent service. Overall, customers appreciate the polite staff and the informative assistance provided. However, one individual noted a concern regarding an unexpected credit check while inquiring about upgrading their prepaid plan, suggesting that staff should communicate such procedures beforehand. The manager, Cameron, received positive feedback for his help with the trade-in process and explaining family plan options. Verizon also offers convenience with online ordering, free shipping options, and in-store pickup. Whether visiting the store or shopping online, customers can expect a supportive environment tailored to their needs.
BRIAN is a rock star and Verizon is lucky to have him. We went into the SW Broadway location with a highly complex transaction. Brian knew exactly what was needed and how to accomplish it. And he did so with good humor. Thank you!
January 2026
Cesar is extremely helpful, not only before making my purchase but also afterwards. He helped me maximize my discounts and perks and transition smoothly from my previous carrier. Highly recommend.
October 2025
They were quick they were efficient they helped me out with exactly what I needed to get done and they were able to facilitate every single thing I asked for
