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“These customer reviews are unhinged, this is the best post office in SW Portland. I visit 2-3 times a week for business, employees doing their best every day. Drop box is maintained so it doesn't get too full. Clean facility, keep it up!”
“I have been visiting this post office a lot lately, and every time I go, I receive amazing customer service and have a great experience. The people here are friendly, professional, and very knowledgeable about the usps products and services. They say hello and look me in the face as they do. I love that. We live in Sherwood, and I have shipped packages all over the place - NC, CO, NY, Bali, Mexico. Everything was great every single time, for easy domestic situations and hard international ones. I am so happy to have a great post office so close to home. Thank you for what you do, Sherwood PO. I appreciate you!”
“Professional, efficient, helpful staff.
The elderly lady that helped me was an expert and was helping other staff while taking care of customers herself.
Excellent service!”
“This is a governmental agency who’s been chronically underfunded and understaffed. You are supposed to expect delays and slow delivery times. That said, I have never had a bad experience in this location. All employees are efficient and pleasant. You can now do a very short survey by scanning the QR code on your receipt or the signs inside the building.”
“What a treat to have such an engaging and helpful postal worker. I wish I had gotten his name but he was a delight! He directed me to the downtown location for passport services and they had horrible customer services. FYI- it appears neither do passport services. You’ll need to make appointment online.”
“I am not completely satisfied with my mail /package delivery but I know post office in West Linn is relatively good in contrast to other locations. Don’t dis-encourage hard working postman, be nice and help them do better. At least, all employees here in West Linn location are super nice and friendly, eager to help.”
“I just wanted to share that the person doing passports that helped me today made a lasting impression on me. They were so kind and calm and made the situation less stressful. Getting a passport and dealing with official documents and stuff always stresses me out; I’m just an anxious girlie and this person was so lovely to interact with and really made the experience so pleasant! Also it literally took 15 mins… so quick and easy!! I forgot your name, but from the bottom of my heart, thank you so much again :) <3 highly recommend this location for your passport needs !”
“I had a good experience today for my son's passport application. This facility can help you with photos and you can also buy money order for passport fee for $2.5 which is really nice. For walk-ins they accept 4 applications a day. We arrived at 8:10am and were the last one accepted. Others came a bit later and they had to go back. It would be really nice they if can have an automated way to tell people that passport walk-ins queue is full so they dont have to wait and figure out.
Other than that I noticed that they can only process 4 applicants per day on walk-ins so it's better if you get an appointment. They were not anyway lazy or wasting time. Scott was quite efficient. As efficient as a human can be.
Also, would be nice if they can have some sitting area for passport applicants since waiting in queue for more than 1 hour standing is really inconvenient.”
“Denise is a superstar. Friendly, extremely helpful and patient. I had 4 heavy book boxes to mail and she helped make it an easy and smooth process.
I’ve always had positive experiences at this USPS in the past too; today I actually drove 20 mins out of my way because of that.
Thank you Denise! ??”
“Donna made the decision to mail her mother's and her son''s cards at the Lake Oswego Post office! See you Manana to have an important letter weighed and mailed!”
“Considering it’s is a post office, which are all overworked, under resourced and highly utilized…this location is doing great at handling challenges with skill and customers with grace. I go a couple times a week to ship packages and have appreciated my experiences even when it’s busy. The staff are helpful and friendly I actually enjoy stopping in and seeing them. When you interact with workers (or leave reviews) try to maintain respect and empathy.”
“Has anyone watched the movie the postman? Well, my only complaint, is that my errand time doesn't always match up with the hours and other persons, valuing the work and effot, everyone does, to make the cogs run smoothly.”
“Interacted with 3 separate people who were all incredibly kind and helpful and warm. I wish these folks worked at my local post office. It was refreshing to say the least.”
“What a delightful experience with the people who work here. Do, full of positive energy really made my day
Thanks for the outstanding customer service!!!”
“I am a big fan of all the employees at the Milwaukie post office. I know they have the weekends off, so go then boo-hoo but they are always so reliable whenever I am there Monday through Friday they all rock and I respect each and everyone of them.”
“We went in to post some post cards from our travels and Herb helped us quickly and efficiently!
He was personable and was happy to chat and tell us about Portland. It was nice meeting him.
P.S. the negative reviews feel over-the-top.”
“The folks at this location where I have my PO Box are extremely friendly and helpful. Whenever I've had any issues with my mail they have done their best to resolve the problem.”
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“I was reading some of the other posts and I don't know who this Elizabeth is but if she is one of the ladies work in the counter I don't think that she is the same way that she used to be or maybe she doesn't work there anymore either way every time I've gone in I've got some Asian ladies at the front who are super nice to me very informative and really helpful every time I've gone in everything seems to be the way that it's supposed to be I've never had any problems and they go through the lines pretty quickly I've had my PO box there for 6 months now and I haven't had any issues they even held a package for me and put the information on a piece of paper on the package so that I could get it dealt with in a more efficient and better way I like this location”