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“I recently faced a troubling situation when my child's iPhone 17 was hacked through a social media app. Seeking help, we visited the Verizon Wireless store at Waterworks Mall, where we were fortunate to meet Owen, a sales representative who was incredibly knowledgeable and patient. He truly understood our concerns and went the extra mile to help us regain control of the phone. Not only did he successfully resolve the issue, but he also provided valuable suggestions and resources to prevent future incidents. The exceptional customer service we received at this store definitely deserves a five-star review.”
“The man who helped me was incredibly patient and calm, and he explained the different phone plans, storage options, and etc in a very easy to understand manner. He was very upfront about both the pros and cons of each option, and he answered every one of my question thoroughly.”
“Best experience I’ve had getting a phone ever. All of the staff that day was kind and patient with everyone who walked in, not just me. They were funny and helped me understand clearly what I was buying. I’m never going to any other Verizon store again!! This is the one!”
“I was so lost on my journey to get wifi for my new place of living. I luckily stumbled upon the Verizon store on Penn ave. There, I was greeted by Eric who introduced to my savior Tara who was assisted by Ken. They both helped me with all of my internet needs, and I am leaving a happy customer.”
“Natalie Karpinski was an amazing sales consultant. She went the extra mile in securing the best deal for my mother and I. She was patient and truly represents the idea of being the bridge between a customer and a big company. Great energy and great work ethic!”
“MUGDAH was amazing. She helped me get a new phone after calling so many other stores and being told different prices. She was patient and explained everything clearly, answered all my questions and was very sweet! I would highly recommend coming to this store if you are a boost customer!”
“I highly recommend this store! We went to this store to ask for assistance in solving the issue with porting my neighbor's Consumer Cellular line over to AT&T and then going to the Apple Store to purchase a phone and watch. Apple had issues even though we had the transfer Pin and was of little help in helping - they told us to call Consumer Cellular. Consumer Cellular told us everything was fine on their end and to call AT&T. AT&T was no help on the phone. We were getting the run around from everyone. We went into the this AT&T store and the manager Paul was very helpful, patient and determined to fix the porting issue for us. He spent over an hour on the phone with different people at AT&T determined to solve it for us. He clearly went above and beyond. We were so impressed we bought the phone and watch for my neighbor from his store. I'll be back when I need a new one as well. Jo Jo was patient in setting up the tech for my elderly neighbor and making recommendations so it was more user friendly for her since she is new to Apple. Thank you Paul and Jo Jo - you have got a customer for life!”
“Chris was absolutely amazing he was friendly and got us exactly what we needed you need more people working here like him. I watched the young man Aaron cleaning the stools and the ends of the tables going around on the floor he could have been playing on his phone or just looking out the window he was keeping busy quite impressive you have some good people working at this store”
“Otis was great he taught me a little French came into pay my bill he has great knowledge that young guy. Will be back to upgrade my phone next month. Brilliant personality very educated young guy.”
“Nate was the most helpful at&t person I have ever came across. After days of getting wrong information from 3 different at&t employees, Nate went above and beyond to make sure I was given right information. It’s evident that he cares about his job, is very knowledgable in the industry, and he seriously deserves a promotion. He’s a huge asset to the company, and I am very thankful for his help!”
“Alex is a truly compassionate, caring professional who knows how to think outside the box and tries to help the customer with their concerns, not just push what he thinks they need.
Matthias, whom I saw a few days later, knew how to effortlessly juggle a full store of customers & was a kind tech extraordinaire who was able to solve one of my two outstanding problems.”
“I stopped at the Greentree office to inquire about services, a gentleman named Alec walked me through every question and because of his kindness and knowledge, I will be going with Verizon and whatever you’re paying him isn’t enough.”
“Smile, you’re on Cricket! 😄
🎉 ENTER TO WIN a BRAND NEW iPhone 16e — Fully Dressed! 📱✨
Just come into the store and participate. Everyone is eligible!”
“Had to Wait for 3 days after getting my new cell in the mail for full service to be turned on . As to why customer service couldn't do that the 1st day beats me ! The guy in the store was nice, no line and he got it done quick.”
10AM - 8PM
20125 Rte 19, Cranberry
Mobile Phones
“I had no wait time & Jason was more than competent, helpful & patient....He absolutely brought more understanding to cell phone usage as I am a senior with limited cell phone experience....He has a very pleasant demeanor...”
10AM - 7PM
920 Main St, Pittsburgh
Mobile Phones
“The young man gave me suggestions nlaid out my options for me He was very polite n answered all my questions addressing each of my concerns in less than an hour n a half I had a new phone n was able to keep my same phone number which was a huge concern for me I was very pleased with my experience as a new customer at BOOST STORE IS ON MAIN ST. IN SHARPSBURG OH YES THIS WAS A SUNDAY MOST OTHER STORES ARENT OPEN ON SUNDAY”
“Today I met Pradeepthi I was in an emergency situation needed to purchase a new phone she was extremely helpful and very intelligent in providing what was needed if I had to grade her I would give her an 8 plus for service”
“We have visited this Verizon store multiple times. It is the closest to us. We have purchased phones, changed plans, and purchased more phones.Twice in the last two months we have had to go in and Tony is fantastic! His extremely knowledgeable, patient, kind, and has always steered us in the right direction for the right plans for our family. I highly recommend this store and specifically Tony.”
“The service rendered me today was outstanding, professional, & efficient. I left having a very positive experience. Prabhakar was absolutely amazing. He is simply the best at what he does.”
“I honestly don't/can't remember the young guys name who has helped me out A LOT with my phone issues and my family's too! He's very polite and understanding about what I need. Also is very knowledgeable about cricket! I will always go back to him for everything! Thank you!!!”
“I stop by the boost store in Wharton square today to get my client a new phone. Rose?who works in the store really helped me out on choosing a phone and plan very good customer service. Thank you so much Rose ? for all you help. ?”
“Bought my new iPhone from the most terrific young man, Roman. He was so patient and made me feel like I wasn’t as technically challenged as I am! He explained everything and made the experience so easy. Congratulations on a fantastic employee!”
“My phone wasn't making calls so I went to see if they could fix it. They did everything they could think of to fix my phone, but I needed a new one. I appreciate that they didn't immediately try to up-sell me, but rather tried to fix my problem cheaply first. I ended up with the same phone I had and it wasn't too expensive. Plus, they gave me a free case for the trouble. Shout out to Bobby (Reg. Man.) and Yaser for helping me out as best they could. I'll be back for the next phone. 5 stars!!”
“Hey my name is Mr saleh I’m at your location with AT&T and I love the way how Tatiana is serving people with kind and respectful and patient and so sweet and she is doing overtime for us”
“I visited metro at downtown this morning and really had a great experience and the girl is very helpful getting me setup everything. I'm glad I visited this store”
10AM - 8PM
355 Fifth Ave, Pittsburgh
Mobile Phones
“Today I went to Verizon. My experience with the staff was not only incredible it was memorable. Got a phone upgrade and the staff made sure that the process was completely finished before I left.
They went above and beyond to make sure I left much happier than when I came in.
This location will be a shining star for Verizon and they should take many notes from Bella and Dan. Their customer service, knowledge, and hospitality actually blew me away.”
10AM - 7PM
1739 East Carson Street, Pittsburgh
Mobile Phones
“It was great experience and the ladies were great and the promotions and events they conduct are amazing i have been with them so long and beat store I would recommend”
“The Indian gentleman employed there is truly the most amazing person I have ever encountered. Having been in my wheelchair for much of my life, I've never experienced the kindness he has shown me. I felt a level of compassion from him that I haven't found in others. He assisted me with my inquiries and guided me on how to use my phone. He also refuses to accept tips, saying that it’s just not his style. What a wonderful person; we definitely need more individuals like this young man. May he be blessed.”
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“Great service!! I came in to get an evaluation of my options for a new phone under my current plan. I spoke with Brian. This process was the most smooth in getting a new phone I’ve experienced so far. Very quick and easy experience than what I’ve experienced in the past. I was given great information that helped me make my decisions and was in and out of the store with a trade in from my old phone to my new quickly! Highly recommend.”