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“I have never been to a verizon store that cares more about their customers than this store!!! The representative that helped me today is Bella. This girl knows her stuff!! So helpful and extremely kind!! I am so happy to have had the pleasure of meeting her
My issue was complex and she was able to fix it super quick. I use my phone for work so, that made my visit all the better. So a huge thank you to BELLA!!!!”
“I can honestly say I spent roughly 2 hours troubleshooting and figuring out what was best and would be better for me because I had one heck of a circumstance and Angel was my representative and Gabriel was the manager and they really were amazing and just so helpful it’s a very rare quality now a days I really appreciate what they did for me.”
“The team at Service electric really takes care of me. I had an outdated modem, they sent over a technician and replaced it. They also bumped me up a speed level a while back which has been matched with the new modem. I’m very happy with the fair prices and services they offer. Thank you Bob T. for the great work!”
“Went there first sign up for internet then 2 weeks later for a phone I was leaving the company I had went in and Victoria helped me excellent worker helped me with everything transfer everything from the old phone to the new phone i would recommend people in this store excellent”
“I enjoy live streaming, plus I could not keep up with hotspot when my grandson is with me he must do his schoolwork on line and in a few days I'm buying more. He also plays virtual reality and playstation. He tells me the internet is slow so I must check into this. I was told I had more gigabytes than I needed. I'm hoping it is just temporary and soon it will all become faster.”
“I went with my mom, and she initially had some issues, but it resolved itself. The service still needs to be more aware of personal information on shared accounts. Hopefully, my mom can get everything settled correctly eventually, but we think it may take jumping through some unnecessary hoops. Update: She got help and they sent her a newer device; they also changed the number for her since she was getting 20-50 spam calls a day. It turned out ok in the end for her.”
“Customer service is top notch.
I wanted to start service with Boost, however, if you call Boost, or use the Boost website, it requires a card (credit/debit) to get cell service. This is not a problem for most, since this is a card world, but I only use cash.
So i came in person to the Boost store in Downtown Wilkes-Barre, and met the worker name Francis (i think). He was super helpful and polite and outgoing. I got service set up very quickly.
The only thing to note is that starting service in person at a Boost store is the most expensive option by a long shot, even for the same exact plans that you get over the phone or online. But that's probably just policy.
But overall, excellent service.
Also, some other days, it's a lady that works there. There was a little dilemma I had relating to the Boost gift card, and unfortunately, it couldn't get resolved in person, nor over the phone, but to be fair, it was a very weird problem lol. Even though she couldn't help me with it, she was still super outgoing just like Francis.
They really are nice people. lol Definitely recommend.”
“Jv helped me add another phone yesterday one of the most helpful employees I ever met. He was super knowledgeable, knew exactly what he was doing. Super friendly professional employee you don’t find a lot like Jv.”
“George AKA RobotJorge was great!! I had a little bit of an unusual situation with my phone and the plan that I was on, but after explaining some of the details to him, he was able to piece the rest together and take care of the situation quickly and smoothly. I would definitely work with him again in the future.”
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“Second time dealing with Fatai at Verizon in Dallas. He was extremely helpful and patient once again. Saved me a lot of money when my bill was messed up, I appreciate the time he took to clear up the mess.”