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“My internet service kept going out and so I called that night and they made an appointment for the next day and the tech came earlier to check the wires around my house and ended up giving us a new router because ours was older and made sure our internet was up and working.”
“Best experience I’ve had getting a phone ever. All of the staff that day was kind and patient with everyone who walked in, not just me. They were funny and helped me understand clearly what I was buying. I’m never going to any other Verizon store again!! This is the one!”
“We worked with Chris to plan out our home theatre and it turned out amazing. Even with electing to take on much of the project ourselves, he provided unlimited insight and guidance and very fair pricing for the equipment we needed.”
“I have worked and managed in the customer service/customer experience space for almost three decades. My visit to T Mobile yesterday, where I was so ably helped by Darren W, was without a doubt one of the best customer service interaction I have ever had. I had put off upgrading my I phone for some time. I also wanted the Apple Watch Ultra 3. Because of the horrible storm this past Friday night, we had no power. I thought it might be a good time to get an I pad that didn’t rely on WIFI.
I apologized to Darren when he introduced himself — this was going to be a complicated order, and I needed to ask a huge favor. We had been without power for more than 18 hours. Would it be possible for the phone, watch, and I Pad to be fully charged? He smiled and said it was no problem, that he would be happy to. He spent considerable time with me going through my accessory options. Every screen protector was perfectly installed. (Unlike when I do them!).
Darren, and all of the people working on Saturday, some who also had no power, were so incredibly helpful and kind to everyone in the store. I am grateful to Darren. He represents T Mobile with distinction and provided the finest customer experience.”
“The staff today were amazing. Brant and Robert i think were the best ever, like, literally helped me so much with everything guided me and my wife through it all and let me mention they were super funny to.Thanks again.Go to this location because they're literally the best service I came across in a while!?”
“I would like to give a special thanks to the gentleman that took the time to dig out broken pieces of my charger from my phone (could have happened to anyone/ some may have chalked it and tried to sell me another), I greatly appreciated all the attention I was given by all involved staff members with the multiple issues that I had! Thanks T Mobile”
“We had a great experience with Kayla at T Mobile. She provided outstanding service from start to finish. We added a line, upgraded our phones, and transferred all of our data seamlessly. Kayla was friendly, personable, and extremely knowledgeable. She made the entire process easy and stress free. Highly recommend working with her if you get the chance.”
“Had a really positive experience getting my plan changed around and selecting a new phone today at this location. Danielle and the other staff were patient and helpful and offered great customer service.”
“I had a great experience with Xfinity! The whole process was smooth, and the customer service really stood out. I worked with Denisha, Austin, and G, and they were all incredibly helpful, patient, and knowledgeable. They took the time to answer all my questions and made sure everything was set up exactly how I needed it. It’s not always easy dealing with service providers, but they made it simple and stress-free. I truly appreciate their professionalism and friendly attitude excellent customer service all around!”
“If you have AT&T run from that company and come here.
Ask for Derrick and get squared away the difference is vast in customer service. At AT&T you’re like a fly that flew in and is bugging everyone. At Verizon you just walked into grandma’s for Christmas and they’re happy to see you. Make the switch, ditch the other phone company”
“Great experience at this Verizon store. My family originally came in just to get a child’s watch phone activated, but thanks to Dennis, we ended up upgrading phones across the board—and we’re genuinely glad we did. Dennis was knowledgeable, patient, and incredibly thorough in explaining our options without any pressure. He took the time to understand our family’s needs, made sure everything was set up correctly, and ensured we left feeling confident and taken care of. His professionalism, efficiency, and customer-first attitude turned what could have been a quick errand into an outstanding experience. Verizon is lucky to have him, and we’ll absolutely return because of Dennis.”
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“We have visited this Verizon store multiple times. It is the closest to us. We have purchased phones, changed plans, and purchased more phones.Twice in the last two months we have had to go in and Tony is fantastic! His extremely knowledgeable, patient, kind, and has always steered us in the right direction for the right plans for our family. I highly recommend this store and specifically Tony.”