Verizon’s store in Pittsburgh provides a variety of services for mobile, 5G home internet, and business customers. Customers can visit the store in person or choose to order online for convenience. Online orders can be picked up in-store, shipped with free 2-day shipping, delivered via express lockers, or even same-day delivery where available. The store staff are praised for their helpfulness, patience, and friendliness. One employee, Brandon, was highlighted for his kindness and thorough assistance when a customer’s phone was broken and needed a new plan. Another staff member, Leo, went above and beyond to resolve a confusing bill payment issue, demonstrating patience and clear explanations, earning high praise. In addition, the store’s employees are skilled at handling trade-ins, though customers are advised to confirm the final trade-in value upfront, as it may differ from initial expectations and the phone cannot be returned once handed over. Customers also appreciated the knowledgeable and personable service of employees like Arturo and Erik Bruhn, who helped with upgrading phones, finding discounts, and making the process smooth and painless. Overall, the Pittsburgh Verizon store is known for excellent customer service, knowledgeable staff, and convenient options for both in-store and online services.
Waited 45 mins. Was told I was on the list. Got a notification saying people were in front of me. Multiple people who came in behind me were assisted first and I had to ask an employee who was just hanging out on his phone to help me….. what a waste of my time.
July 2026
Upgraded a phone today. Antwon was the associate who helped me and he was great.
June 2026
This Verizon has amazing customer service. My boyfriend and I have been in multiple times and have been helped by Ben and Nicole along with other team membersand they were truly so kind and helpful.
