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“My battery died and I went to Verizon and was quickly helped by Eric. After explaining everything..I was able to get a brand new phone and have all of my information transferred quickly and accurately. He was very knowledgeable and polite.”
“Great experience Raymond took care ofe with what I needed!! Very professional and explained in detail of my payment and purchase once again thank you Verizon in Pittston, PA”
“Dave is amazing! Put up with my lack of technical knowledge and was friendly and professional. I had to return with a problem and he took care of me with a smile and fixed my issue(again, was from lack of knowledge, not the product) Highly recommend”
“I just got off phone with a guy named Bob , This guy was the absolute best customer service person I have ever had, he was patient, very knowledgeable, and incredibly helpful. I was not planning on buying a phone or switch to Boost, not at all, I was just shopping and comparing.However, after speaking with Bob and the options he laid out and the awesome deals he was offering along with the top-notch service I felt very confident in going with one of the deals he offered, I'm getting a better phone than I have now and he has best accessories all the phone,best place ..”
“Was taken care of by Tyler at Dallas PA location…he informed me on a few ways we could alter our plan to save money and helped me swap into a new phone within an hour with no problems or hassle. Had nice friendly conversation throughout the entire process. Great experience”
“Excellent staff.. Very helpful.. Family oriented... All sorts of things being offered when it comes to services and items.... Worth supporting within the local community, definitely one of my first stops before I go to a big brand store... Also depending on what it is you're looking for, if they didn't have it; they'll even order it for you... THE BEST EVER!!!!!!!”
“Anthony was more than helpful and knowledgeable. I felt like he was very respectful and had a sense of humor to help that I was having a bad day! I couldn't be happier working with anyone else! Anyone need anything, just ask for the store manager Anthony”
“I’ve dealt with many T-Mobile employees over the years but today this young woman Kayla was an absolute model employee in my eyes. She helped me and explained everything to me in such great detail. The store is also very clean and the store manager was also a very kind young man. If you’ve had issues else where I recommend you go to them. Quick easy understanding and willing to help you.”
“Owner is amazing and for years he helped me out through the good and bad times in need only the best. I was there sence day one of his different shops around Wilkes barre and still the most honest and kindest guy around would be higher star if there was use to sell movies too ? a trunk full of ? lmfao good times happy near year my friend”
10AM - 6PM
277 Mundy St, Wilkes-Barre
Mobile Phones
“The yep was very knowledgeable and courteous. He was quick which was good I needed to be somewhere. So I'm very satisfied with my visit to the store.
Thank you!”
“Dominic tried his very best to fix my phone. Unfortunately, my phone couldn't be repaired. I then bought a new phone. Dominic did a fantastic job helping me load everything onto my new phone.
He is a great employee and deserves a huge raise.”
“Joshua was great! I walked in after closing and he was able to help me get a transfer pin in no time! I had an amazing experience! If you need great customer service this is the Tmobile you need!”
“I went with my mom, and she initially had some issues, but it resolved itself. The service still needs to be more aware of personal information on shared accounts. Hopefully, my mom can get everything settled correctly eventually, but we think it may take jumping through some unnecessary hoops. Update: She got help and they sent her a newer device; they also changed the number for her since she was getting 20-50 spam calls a day. It turned out ok in the end for her.”
“I recently purchased a new I Phone 15 from this retail location. The service that I received was excellent ! The representative, John, was very friendly, and thorough. He helped me choose the right phone, along with the appropriate accessories, in order to transition over from my current I Phone 7.Good job, John ! Thanks for all your assistance.Robert R. LynnForty Fort PA”
“Good clean store, the guy in the store was super helpful and even helped me get setup with a case and new phone after switching from boost. Would definitely recommend this store.”
“Couldn't believe how great Kasey treated me and put up with my "non techie old butt", lol, she helped and old guy understand and operate a pretty high tech phone.... Keep up the good work !!!”
“Got My device switched with few minutes and this is the fastest service I have ever experiened so far.
Representatives are a great help i must Say...finally metro is taking their customers need seriously....?”
“I love this Boost store! I was able to get my iPhone XR back in 2019 for $1 down when I was Boosting Up and I am just about to make my last payment. The employees there are always super helpful and really nice. Today the gentleman who helped me upgrade my SIM got that done within minutes, super fast and was very nice! I always know that whatever I need to get accomplished is getting done when I walk into this store. If I could give them 20 stars, I would! ✨ ⭐️ ?”
“Harry is the ONLY reason I am still a MetroPCS customer. After having trouble, I went into my local store. Harry was very polite, professional, and knowledgeable. He answered my questions, got me into a new phone, and made a bad experience into a very good one. He is an asset to your company!”
“4 phones free. Yes. Bring in two phone numbers , pay first month service and activation ($20) and leave with phones for the whole family with 10G of hot spot and 100G of Google on line storage. $120 a month for unlimited everything on all 4 lines.”
“Daniel was ABSOLUTELY A great help w setting my new phone up.
His patience and care of applying my screen protector was great.
Highly recommend asking for him
A perfect gentleman.
Thank you sir”
“Justin and Ali are superstars!! Thank you for the combined effort with getting my navigation bar back!
Really nice folks who truly wanted to help me.
I appreciate you both. Thank you!”
“3 very sweet women helped me get a new phone. My old one was cracked horribly and they set me up. Gave me my first responder discount and transferred everything over to my new phone flawlessly. They also included in the premium bundle plan for me incase my new phone cracks, I can save money. I love my new phone. I hope they see this and they are there for when i have to add my boyfriend to my line. They gave me a receipt and a free turbo charging port. Thank you all for your help!”
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“Michael was very helpful. He went above and beyond to help us out with our new phone. Michael and his staff were all very courteous and efficient. We had no appointment, Michael was on his way out for the day, but he stayed and took care of getting us a new phone and also got it all set up for us. I would like to say how much We will highly recommend the Wyoming location to our friends and family.”