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“Matt was very helpful, friendly, and attentive. He was knowledgeable and even helped me fill out a form I was confused with in relation to opening an account. I had a great experience working with him!”
“The people at the bank are very knowledgeable and pleasant to see. They greet you by name and go out of the way to do the best they can to help you. Also at the end of the year they share some of the profits with their customers. It might not seem like much but is such a real nice gesture. I recommend that if everyone switched to Navigant they will be happy they did.”
“Kim was super helpful. I was so stressed when I lost my new debit card and had to handle a big financial transaction ...on a Saturday! Thanks Kim!!!!😊😊😊”
“Gil and the cashiers at the Independence Plaza location were very helpful in explaining and sorting out a couple issues. Much appreciate the in-person assistance!!”
“A great little bank located in East Greenwich, RI. One location. No drive through windows. ATM outside. Full service inside. The staff is helpful and wonderful. They go out of their way to help you and know pretty much everyone by name. Great rates - in fact they pay more on their checking and cd's than other banks I have seen. They offer remote deposit which our company uses. No more going to the bank and depositing checks. We do it all from our office which saves us time and money.”
“Amy Briggs and Kelly and staff are the best .always helpful and informative on any of bank ri accounts Amy's advice on a heloc applicaton last year worked for me.she is familiar with the process will always be a customer of Bank Ri”
“Wonderful staff! Knowledgeable, patient, and personable. I've been a member for over 5 years after relocating back to RI. Take my advice, don't go to the Big Banks.. you're just a number there. Washington Trust is as beneficial to your money and well-being. Be greeted with a smile and treated like "family". Love you guys!”
“I HAVE BEEN A WASHINGTON TRUST CUSTOMER FOR MANY YEARS, BUT I HAVE TO SAY THAT THE OAKLAWN AVE BRANCH HAS CONSISTANTLY PROVIDED 5 STAR CUSTOMER SERVICE AND ALWAYS HELPED ME WITH MY INVESTING AND BANKING NEEDS . QUICK,COURTEOUS,PROFESSIONAL, FRIENDLY STAFF HAVE ALWAYS MADE ME FEEL LIKE A FAMILY MEMBER.THIS BRANCH TRULY HAS THE BEST POSSIBLE ASSOCIATES TO HELP MAKE INFORMED DECISIONS. 5 STARS ACROSS THE BOARD.”
“I’ve had a solid experience with Eastern Bank overall. The customer service stands out the most—staff are generally friendly, patient, and willing to help whether you’re handling everyday banking or more complex requests. It doesn’t feel as cold or transactional as some of the larger national banks.
Their online and mobile banking are reliable and easy to use, which makes managing accounts, transfers, and deposits pretty convenient. I also appreciate that they have a strong presence in the community and seem to genuinely invest in local initiatives.
That said, there are a few downsides. Fees can catch you off guard if you’re not paying close attention, and some processes (like account changes or certain approvals) can feel a bit slower compared to more tech-driven banks. Branch availability outside of their core areas can also be limited.
Overall, Eastern Bank is a good choice if you value customer service and a community-focused bank, but it’s worth reviewing the fee structure and comparing it with more modern, low-fee alternatives before committing.”
“We had a great experience with Candi Morillo at the Smithfield branch. She was extremely patient in helping an elderly woman understand how to use online banking. She took her time to let us practice to ensure we knew what to do. Candi has excellent customer service skills, is knowledgeable, and very kind.”
“The staff here are always friendly and really helpful! I've had great experiences with my banking needs, and the services are efficient. Definitely a solid choice for banking in the area!”
“It’s simply the best bank, the best branch. I really enjoy solving my issues here. The manager is truly polite and professional, and I’m always assisted by Luiz — an amazing person. He speaks English, Spanish, and Portuguese, and his customer service is outstanding. I hope to always see him here”
“Very friendly and helpful staff. We've been banking with them for five years. Only negatives are that they do not offer checking accounts to teens, and they don't have an app for scanning and depositing checks.”
“Busy place, but very short wait time. Only one problem. After the bank closes, the front door DOES NOT lock, thereby posing a serious security problem. If they fix that, then it would be a GREAT bank!”
“Alice Ortiz helped me with an issue on my account and was so helpful, kind and resolved the issue quickly for me. I'll absolutely be going back to this branch because of her”
“The team at this bank is always friendly and helpful, making the banking experience so much easier. I appreciate their quick service and the advice they offer for managing my accounts. Definitely a solid choice for anyone looking for reliable banking!”
“Bank RI has been my bank for several decades. Wonderful people and a great culture. Recommend them without hesitation. All of them..Commercial Banking, the Real Estate group, the Cash Management group as well as the folks in the local Hartford Branch. But a special acknowledgement for Manny Barrows, Senior VP, who has become a good friend and advisor.”
“I am giving this bank 5 stars because I just refinanced my house with them. It was easy and I have never even met the man who did the work for me. Everything was done virtually. Lance Conte helped me make decisions through email and a website dedicated to my account. I felt so safe and really appreciated. The interest rates were low and there has been a rush of people refinancing. I was told that it would take 3 months and it has taken a little less than that. Nice. I like to know up front what to expect. Today I got a call from the closing company. They are coming to my house for the closing. I like that I can determine the level of safety that will be in place. Definitely will stay with Citizens.”
“Nice 👌 New modern Bank to Lincoln RI. walk in,Drive up window. Friendly Tellers,very attentive.mgr on call to help you with your Financial question, concerns.very competitive rates.. I recommend this Bank.ive personally been using them since I bought a car,and needed the lowest rates.. it happened to be Harbor one, Brockton MA.now there finally in RI. I'm gonna be using them more,now that there just down the street!!”
“I usually don’t write reviews but I need to hand Alan his flowers!!! He helped me with an issue with a double transaction with another bank I deal with and was so professional and fixed the issue for me in no time. What could have been a financial disaster for me was sorted out in just a few days. Thank you Alan!!!!”
“Not a member of Ocean State Credit Union but a frequent visitor to their on-site ATM. As a member of the RI Credit Union Connection, I am able to utilize this location fee-free with my ATM card from an alternate RI-based credit union. Great deal! The drive-up banking and ATM is up the hill a bit from the actual Ocean State Credit Union office; this makes driving in the entrance and exit to this area a breeze! Perhaps avoid a visit on icy days as there is a decent degree of incline to access everything. Within the last year or so the, drive-up ATM here was upgraded to a newer model. Screen is easy to read and I can easily pull up and reach all the buttons in my lower-to-the-ground vehicle. The machine is under cover so you can remain relatively dry on rainy days. Seemingly popular location depending on the time of day but the line usually progresses quickly. I recommend this ATM location if you are in need!”
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“My husband and I have been members here since they opened years ago. Everyone's always super nice, we are grateful to be Navagant members since day one. Tiffany's helped us since our kids were looking into loans when they first started driving. Kids are 34 and 30 now.”