My friends and I were followed around the store like we were criminals while there were several other people shopping there. The environment was not welcoming at all and I will definitely recommend that none of my friends/associates shop here for the foreseeable future. I’m used to better customer service here in Charleston.
February 2024
I bought a 92” floor sample piece and went to pick it with my SUV. It obviously had a terrible time fitting not to mention way heavier expected. 3 sweet ladies spent almost half an hour trying to jig saw it into the car and help me secure it for the way home. Probably the best customer service I’ve had in years.
November 2023
I called PB after feeling completely overwhelmed by my task of ordering four different couches for a rental project. Colleen invited me in to sit down and go through options and fabrics and was extremely helpful. Highly recommend calling or going in to see them!