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“Workers are always friendly and although there is typically a line, they are speedy and polite. Want to give a special shoutout to the young man working the afternoon of 7/29 - he should be teaching a class on customer service.”
“I would call UPs Gervais St my home UPS location. Every time I visit the staff are kind and very hardworking. Today, Hannah, was a bright light! Her patience and assistance during a longer transaction was so greatly appreciated. I felt overwhelmed, however, she found speedy solutions and reassured me not to stress. Her passion for serving others is truly a gift!”
“There is a young man in here and he helps me out each year. He is friendly and professional and went the extra mile this year when my hands were too full. I think his name is Braeden. I’m so glad he has beeN a part of your team.”
“Zach is awesome!
What could have been a very disappointing experience for me turned out to be a show of authentic customer service, none of which I have seen or experience in a very long time.
Zach the owner went above and beyond to rectify the situation to ensure that I was 100%
satisfied.
Great customer service!
God bless Zach and the staff at the UPStore at Two Notch Rd.”
“The employees at this store are friendly, experienced and expedient. I am at this location several times and the experience is always the same. These guys are great‼️”
“I’ve had not so great experiences at this location before but tonight around 632pm one guy working with long line of customers, got us out in 2 minutes! This is how all the employees should be here not texting on their phones which seemed to be the norm before, thank you sir for putting customers first”
“Lots of great services here. Staff is professional & knowledgeable. Elizabeth was so thoughtful and really went the extra mile to help me find the best shipping option for me—so appreciated!”
“I have to say that I'm surprised at the low rating for this location. While I've only been going here for two years now, the service provided is always very professional and top-notch. I primarily mail packages of all sizes from here but never had a problem getting what I needed from them to shop it off, and for it to be done safely. While yes, the lines can get long, every local post office is understaffed, so I'm over that. As long as there are two people on duty, that makes it workable. I will say the one time I did not wait in line, but went to the machine instead, I regretted it (long boring story) so I won't be making that mistake again!”
“This was the fastest service I've experienced at a postal office in a while. I was there to inquire about a passport application. Valencia helped me and gave me all the important information I needed to know to complete my application as well as making my appointment. I asked about the expiration date in the application and she gave me information about that. She suggested I schedule an appointment rather than walking in due to the wait time. I appreciated her giving that information because I was going to walk in during a time that may have caused me to be late to work. I will visit this location again.”
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“I would like to congratulate Sonny for his great customer service skills. Since I have opened my box at his store he has been always helpful and meeting all customer's expectations. Always willing to help, accurate, serviceable, and always happy. I really appreciate being treated with courtesy, kindness and respect while visiting the Store. Thank you Sonny you are the best!”