This Verizon store at 7541 Garners Ferry Rd. provides an exceptional in-person wireless experience. The wireless sales consultants are praised for being extremely knowledgeable, kind, friendly, patient, and professional. They provide phenomenal customer service, with staff described as admirable, earnest, and hard-working. Customers report that the consultants do not rush them and make them feel like a priority, answering all questions and concerns thoroughly. They help with phone upgrades, transferring service from other companies, and getting bills and new plans under control. The service is noted as effective and over the top, with good old-fashioned honesty. However, the location itself needs major maintenance, with one reviewer stating it looks almost like it is in foreclosure and is in need of an upgrade. Despite this feedback on the physical store, the consistent emphasis across reviews is on the exceptional and knowledgeable staff who deliver great service.
I just upgraded my phone here and Brooke made sure the experience was fun and painless. She made sure I bought the correct accessories and helped troubleshoot several different problems in the process with ease. I can’t believe how easy it was to change phones.
July 2026
Very helpful young men very polite and walk me threw everything
June 2026
Excellent customer service. The guys were very welcoming Alex Thrash, Tiaun Green helped me with all my concerns. I highly recommend this location. Coming from a customer service background I review customer service very high, and this is how you want to feel when you come in with concerns. Thank you Verizon.
