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“Kenzie went above and beyond. I had a terrible experience at the location on rivers. I hope Kenzie is there whenever I come back to activate my other phone. Thank you so much, Kenzie!”
“Big shout out to JP, he gave phenomenal service! Took care of everything I needed, answered all my question, super knowledgeable and very easy to talk to! Thanks again for the help!”
“Great store! Employees are so nice! I was in the store today where a woman was fussing and had no patience due to her or boyfriend's account not being authorized. The employees handled her so nicely. I had to come and praise their patience despite it being the end of the night and they were obviously short staffed. The employees explained for security reasons, they don't keep every phone out. Obviously that was a problem for her. Thank you for handling the customers with respect and courtesy despite dealing with crazy situations. I didn't want that comment to be the last one that was seen! Keep up the good work!”
“Matt Loretta went out of his way to resolve my issue and guarantee my satisfaction as a new customer. He ruled out the most common issues, then he got on Tech Support. It seems my previous carrier had to provide a pin #. He set me up at a desk with a phone and allowed me to sit there and get on tech support with my previous provider. It took over an hour, and Matt periodically checked with me to see if I needed anything. Finally we got a new pin and he initiated the transfer of service. It worked! Matt gave me personal service instead of sending me to automated Tech Support. We need more Matt Lorettas in this world. Thanks for a great customer experience!!!”
“Great customer service I took a friend of mine their to fix her phone or get a upgrade and the man was so helpful he fixed her phone in less than 10 min. We were greeted at the door and he made us feel important. We will be back to this location in the future.”
“David was amazing!!!! He made sure to take care of me quickly while ensuring all the other customers were in line to be helped. He got me a new modem and figured out my service without an appointment. He was super kind! We had pleasant small talk about his wife (who is a physicalist, doing the lords work!) while he helped me. The in app trouble shooting via chat is not the same story. I still do not have wifi ??♀️”
“Dillion worked with me to replace my sister's phone. He was patient, knowledgeable, capable, and made sure everything worked perfectly before I left the store. He helped me reduce my bill. He was exceptional!”
“Amazingly experienced technical help at this store! My phone did a reset (still can't figure out how that happened). All of my phone info was GONE. These wonderful people were able to restore my contacts and photos. I was incredibly grateful. Also learned the Verizon messenger does not back up your texts. The app doesn't even have the feature to save conversations. If they get deleted, they are gone forever.”
“The lady who took great care of us was kind to translate to explain the promotions and help us choose.
The lady who served us very well was kind in translating, explaining the promotions, and helping us choose.”
“I was switching 4 lines from Verizon to T-Mobile. T-Mobile on line customer service advised that I take my phone to a T-Mobile store to get it straightened out. Marc assisted me and I can say he is the most professional and efficient customer service person who I have ever dealt with. Took about 10 minutes and he made sure everything was right before I left. Very refreshing to deal with a real professional. He is simply the best.”
“I had a horrible experience with Xfinity over the phone a few weeks back and was going to cancel my service after 4 years. I went by my local Xfinity store in Mt. Pleasant, SC to return outdated equipment and it was a completely different experience that made me feel like I was a valued customer. The female manager of the store was so welcoming, not pushy and wanted to help! Devon was the sales representative that helped me find a package that would save me money. He was knowledgeable and friendly. The atmosphere felt like everyone got along and enjoyed working at that location. Something you don't see often anymore.”
9:00 AM - 8:00 PM
1700 Shoremeade Rd, Mt Pleasant
Internet Service Providers
“This location is perfectly situated in the shopping center right at the entrance. We were greeted by Mark and he assisted me with my new phone. The store is well lit - lots of new devices - and they are preparing for their Black Friday Sales!! Very airy feeling - the employees had a great sense of humor. Very cute seating area with a huge TV screen and surround sound. Mark assisted me and continued to check on my phone while it was transferring data. Mark even provided great recommendations for the Charleston area eateries. Thank You Mark!!!”
“Hunter was amazing and so much help today! Made the process seamless. She was very patient, kind, talkative and made the experience better even when my phone took a while to get finished.”
“Noah and Michael were super friendly and helpful! They helped with my phone upgrade and transfer and even helped us move some phones around on our family plan which he hadn't originally intended to do on our visit which really helped us out. Thank you!”
“Excellent swift service ! My phone kept going SOS and I was beyond- frustrated that is until I walked into the Xfinity store. I was greeted by not only 1 but 5 reps ! They were very warm and inviting- I was seen in 10 minutes and my SIM card was replaced in all of 2 minutes ! This is the best store in Charleston by far.”
“Kyle and his staff are wonderful. I had an issue no one on the customer service line could seem to figure out and when I took the problem into the store it was resolved that day. They took the time to hear my side of the issue and got right down to business. If you need service for anything AT&T and this store is the way to go!”
“I am a bit confused as to why WOW! has such low reviews. This is our second ISP in the Charleston area and it outclasses the competitor by a mile and then some. The contractor they hired to instal the internet was a very personal, down-to-earth, and entertaining character with 35+ years experience in Cable/Internet/TV installs. It's not fiber optic by any means, but smooth as silk compared to what we had previously.”
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“We were out of service for several days. Skyler was our service technician. He was an excellent troubleshooter. He took the time to make sure he found out where the problem was and verified that our issues were corrected. He is not only a pleasant, well spoken young man but is extremely knowledgeable in his field. His work ethic is very much appreciated and something you don’t see enough of these days.”