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“I had a great experience at the AT&T store yesterday. Julian helped me with getting a new phone, and the whole process was smooth and simple from start to finish. He was knowledgeable, friendly, and made sure I left with exactly what I needed. Definitely appreciate the excellent service—thank you, Julian!”
“Thank you so much for an easy switch to Boost after a frustrating 2 months with another carrier. We really appreciate the quick help and someone who knew what she was doing.”
“I had been with Cricket for many years and left for a couple of months to another big name company. However it was more trouble versus the savings. I am not very savvy technologically but when I come to this Cricket office, everyone is very helpful and can be counted on for support, reprogram and updates.”
“Travis James gave fantastic service--quick, prompt, effective. My transaction and scheduling was in and out. I appreciated the convenience of being able to get on with my busy day--excellent representative.”
“After a horrible experience with the Dickson store we took our business to the Franklin store. Will and Luis were awesome and got everything straightened out quickly. Highly recommended them both. Very knowledgeable and customer oriented. Definitely an asset to the T-Mobile brand.”
“Jacob was a wizard! After a phone went swimming we ran in at the last minute with a few customers in front of us, Jacob happily replaced it even after the store had closed for the evening! Go see him”
“Einar and the entire group helped me swap over my S20 to a S22+. The phone was from GoogleFi which added a difficult challenge for them. They acted as a team and relied on each other's knowledge to take great care of me. In the end, they also swapped me over to another plan (from Sprint - 20 yr customer) and saved me $50 per month too, no strings attached. GREAT CUSTOMER CARE!”
“As long as you stay on top of the billing and make sure you do all the extra additional charges and corrections by staying on the phone over an hour and a half persistent and diligent you’re good other than that no”
“I have to say I was really worried about this visit. It was specifically about a battery. My experience was reasonably good considering all the reviews were one star. So here's some if helpful ideas if you want a five-star experience. Number one read ahead of time how to prepare your phone. There's multiple things you need to do ahead of time such as update to software. Stop find my phone and be sure none of the egregious apps are running in the background. Number two go to the store during off hours. Such as early in the morning. Whatever you do it don't go on a busy day. Number three. Introduce yourself to the Apple person and be sure to ask for their name. I specific where it was dealing with Lou and Caleb. Prepare yourself. They basically assume you're an idiot and ask all kinds of crazy quick questions. Be sure you ask them if the part you're interested in is in stock. If it's not in stock, don't leave your phone. Next. They'll give you a time to come back. If it's 1 and 1/2 hours, come back in 3 hours. When you come back they'll escort it to a seat and tell you to wait a while. Don't sit down, stand there and continue to ask when someone will help you. Next, if you're lucky, someone will bring out your phone. Take your $90 and you will leave happy. Good luck. My experience with Lou and Caleb was excellent.”
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“my cell phone suddenly stopped charging.I called our service provider and they said they could not help and referred me to Cell phone Genie. Unfortunately Cell Phone Genie closed in 45 minutes. So I rushed over there with little expectation of getting my cell phone functional anytime soon. Much to my surprise they took my phone cleaned the port and other components and got it charging right away and did not ask for any payment. WOW! Outstanding customer service that saved me from the anxiety and dread I was having trying to figure out how to make it without my lifeline over the next few days. Wonderful caring staff that made my day.I would highly recommend Cell Phone Genie for your Cell Phone repairs - Great experience!”