Once Upon a Child Franklin is a well-organized and well-stocked consignment store. Customers find it to be an asset to the community, offering a decent selection of items, including beautiful clothes, lots of shoes, and very well-made hair accessories. The store is bright and airy, with everything labeled with a price tag. Many note a great experience, appreciating the pleasant and helpful staff, though experiences with individual employees can vary. Shoppers find great deals and report that clothing is in very good condition, with more worn items priced accordingly. Some note that older sizes in boy clothes have more limited stock and variety, and the store is a bit small compared to others. Customers are generally happy with selling their items and often plan to shop there again, choosing it over competitors.