The UPS Store #2891 in Franklin is a locally owned and operated business that provides a range of services, including packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, and faxing. Customers appreciate the expert and friendly service from the staff, particularly highlighting Chandler, who went above and beyond to help a customer retrieve a lost charger from a hotel. Reviews praise the fantastic customer service, with employees like Jackson and Carissa described as helpful, efficient, and pleasant. The store offers a welcoming atmosphere, making tasks like shipping and returns quick and easy. Located off I-65 at Cool Springs Blvd & Mallory Ln in the Kroger Shopping Center, The UPS Store is ready to assist with all mailing and shipping needs.
Harrison & Pam are the most delightful and helpful people. I showed up right at the close and they were about to lock up yet they took me in and let me do my multiple returns with kindness turning my stressful moment to pleasant and easy experience. Thank you for being the best. Linda
May 2026
Wow, all I can say is Harry and Pam are A+. That’s the kind of service that is the gold star and I so appreciate their flexibility and willingness to help me just as the store was closing. You all are wonderful and I appreciate it more than you. If only other retail environments were like this.
May 2026
I came to the store at the last minute. Pam and Harrison were very nice! They went out of their way trying to help me with everything. The best service! Thank you so much !
