“Mike was excellent. I had no idea and felt like I was way over my head on dealing with my video wall i was trying to create (4 TV’s), and he walked me through the whole process and was amazing to work with. Best AV specialist in town by far”
“Yeah, I came in there hoping to get a solid deal, but with my luck these past few weeks I thought I wouldn’t. I was offered an iPhone 11 n I took it, turns out the SIM card carrier was missing n eSIM was my only option, turns out the phone didnt work in eSIM, the employee Nora, who’s was really helpful n patient with me had to stay overtime cause of me but she stay true to her word on helping me a phone out that same day, if my luck wasnt so distorted, i would’ve ask Nora out for drinks”
“The people who work in this store are the best! They were kind and helpful to me and took the time to set up my new watch and explain how everything worked. They figured put how to save me money on my account too. Go to this Tmobile store if you want great service.”
“Had a great experience with t mobile team of Jae/Trooper. They helped with switch from AT&T and took care of all aspects. They guided throughout the process. Highly recommend this place (instead of visiting their experience store and waiting for hours and having nobody care for you). Also T-mobile has best online customer support for all kinds of issues.”
“You can get wonderful service and the selection is fantastic and the value. Wow I just love the shopping here.. You can get at Starbucks coffee, and you can still shop it is great. You should hear the gremlin sing. it was so cute. Omg sounded like gizmo.”
“Katie was so helpful trying to do everything she possibly could for me to find the one item I’ve been going store to store trying to find she went the extra mile and I hope everybody gets to have an interaction with Katie today February 16, 2026”
“You can get wonderful service and the selection is fantastic and the value. Wow I just love the shopping here.. You can get at Starbucks coffee, and you can still shop it is great. You should hear the gremlin sing. it was so cute. Omg sounded like gizmo.”
“Went here many different times although my last experience was extremely negative. One of the managers insulted me and called me out on buying too many products. It was very confusing and alarming as it seemed to be a case of mistaken identity as I don't frequent the store or buy many of anything. They accused me of buying too many pokémon cards of which I've never bought. I'm not sure how that would even be relevant or issue anyways if it were true. I have a subscription with them and my transaction history is clear so very much verifiable on the few things I do purchase. It was with me and my girlfriend as well as a gentleman that was in the store with his son. Truly embarrassing and I will not return. This was a manager from my understanding. There was another worker that witnessed it that could corroborate I'm sure.”
“I have to say I was really worried about this visit. It was specifically about a battery. My experience was reasonably good considering all the reviews were one star. So here's some if helpful ideas if you want a five-star experience. Number one read ahead of time how to prepare your phone. There's multiple things you need to do ahead of time such as update to software. Stop find my phone and be sure none of the egregious apps are running in the background. Number two go to the store during off hours. Such as early in the morning. Whatever you do it don't go on a busy day. Number three. Introduce yourself to the Apple person and be sure to ask for their name. I specific where it was dealing with Lou and Caleb. Prepare yourself. They basically assume you're an idiot and ask all kinds of crazy quick questions. Be sure you ask them if the part you're interested in is in stock. If it's not in stock, don't leave your phone. Next. They'll give you a time to come back. If it's 1 and 1/2 hours, come back in 3 hours. When you come back they'll escort it to a seat and tell you to wait a while. Don't sit down, stand there and continue to ask when someone will help you. Next, if you're lucky, someone will bring out your phone. Take your $90 and you will leave happy. Good luck. My experience with Lou and Caleb was excellent.”
Open 24 hours
300 Confederate Dr, Franklin
Electronics
“Jason, we would like to say thank you and to say Verizon you have a GREAT customer service representative in Jason. My wife had just said when we were coming down, she hoped and prayed we get someone that knows how to correct our issues, we were having with my phone and her watch.Boy, did we get a GREAT ONE! Jason took all the time we needed. He was there every step of the way.He took care of every detail. He was super knowledgeable about what he was doing. It took a long time to straighten everything out. I had left my phone on top of our van and it flew off onto the interstate. He got us a new upgraded phone and straighten her watch out and it had been messed up a long time. He turned my blunder into a blessing. Verizon is blessed to have such a fine technician that Jason is and wonderful customer service representative. Jason, we want to say thank you for everything!!!”
Open 24 hours
449 Cool Springs Blvd, Franklin
Electronics
“The drink I wanted wasn't located on the cooler shelf. The lady that was working that morning went out of her way to go into the back of the cooler to find the specific drink I was searching for! That was good customer service ?!”
“Wow. How did I not discover this place before? Stopped in to buy a grill and was blown away by the outstanding and friendly customer service. Awesome, knowledgeable, staff eager to help, but not pushy. Place has the feel of the good old days when Customer Service was priority. Great selection and great prices too.”