The Verizon store in Johnson City offers a range of services for mobile, 5G home internet, and business needs. Customers can visit the store in person or conveniently place orders online, with options for free 2-day shipping, same-day delivery where available, and in-store pickup. The store staff are generally friendly, knowledgeable, and willing to help. Several reviews highlight the staff's professionalism and extra effort, especially when resolving issues or answering questions on the spot. One reviewer appreciated the staff's quick and helpful responses during a phone issue while on a trip, describing the team as amazing and attentive. Others mentioned that the employees are polite and capable of providing solutions even for those who are less tech-savvy. However, some customers experienced dissatisfaction with pricing and internet availability in their area, leading them to leave Verizon for more affordable options. A negative experience was also shared, where a sales interaction was marked by poor communication and attitude from a staff member, though the manager stepped in to resolve the problem quickly. Overall, the store's location near Eastman Credit Union is highly recommended by customers for resolving issues, making it a reliable choice for those seeking assistance and service.
Got a phone, Verizon stores don't do all the process. We had to setup our Verizon service on new phone & transfer to new phone with problems.. Why pay Verizon a $35 connect fee when we did our own connect.
February 2025
The people that work here are very good and try to help you. Very limited due to corp rules. We left the V due to pricing and not being able to get their wi-fi in our area to where we could bundle and save some money.
May 2024
The gentleman that assisted us is very knowledgeable, polite, and professional. I am a bit tech challenged, and he always has a solution very quickly.
