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“My experience has been absolutely wonderful. This is my second time working with this company and dealing with Justin. He keeps me up to date on all new sales and promotions. Come see him and tell him I sent you.”
“I am from NY and just moved my son to TN. Jim was incredibly helpful in selecting furniture for his apartment by sending pictures and suggesting certain pieces that would be good for the apartment. He was extremely helpful and made the move so much easier knowing I didn’t need to worry about having to do all of this once we got to TN. Delivery was on time and easy!”
“This place is the very best superb service department and sells only the very best products for keeping your home in top top shape they know thier business . Stop by and just see all the cleaning products they have its fantastic”
“I had wonderful service from Alex!! He is very down to earth and reasonable human being. He helped me out a lot with an oven and a very old mixer. Keep up the great work and customer service.”
“Love this place an the people,friendly easy to work with as long as you communicate..would definitely recommend them if they don't have they will do there best to get it...”
“Lynn is the best counter man in Knoxville very professional and VERY knowledgeable in the plumbing world he always is their to help you get any and everything you would need to get the job done he really looks out for the service technician with his detailed service section of the front counter Great guy he makes Ferguson dean hill the place to shop Joel is great as well 10/10”
“They were recommended to me by someone from Lowe's as I needed a part they didn't carry. Trible's had what I needed and I was able to fix the dishwasher properly!”
“Sales lady in the tool rental section was super nice. Very knowledgeable and specific on pricing by the day or the week.....website was difficult to navigate for specific availability.”
“Linda Santi is amazing! So helpful, patient, thorough and professional. She is a delight to work with. Ferguson is enriched by having Linda as a team member. Give her a raise!!!”
“Relocating to Knoxville from another state. Needed refrigerator, washer, and dryer for new-construction home. Pattersons was highly recommended by family and delivered exactly as promised. Thank you!”
“Go here often and they almost always have what I need in stock and the customer service is always good.
The only critiques I have is - the cashier should default to sending an email receipt. There have been a couple of times now that I have check out and the cashier speeds through it and doesn't send the email receipt, which is my preference for record keeping.
Second, renting the work truck takes longer than it should. I have had to rent it multiple times, and each time I end up having to do all the paperwork. Why? It is 2025. First rental, yea. Paperwork. Second rental? Third? Should just be looking up my name, seeing it is done, and handing over the keys. It isn't just an inconvenience to me, but it is an inconvenience to the service reps. They seem to be the busiest people in the store, and the last thing they want to deal with is the dang truck stuff!”
“Expanding an interior doorway can improve movement between rooms while changing the visual flow of the space. Depending on the structure, the work may involve modifying the opening, installing new trim, and completing drywall or other finishing work. Compared with a narrow or awkward passage, a properly planned opening can create a more connected layout. Structural considerations are important before making changes to an existing wall. A completed doorway project can improve accessibility and contribute to a more open interior arrangement.”
“Thanks for your kind Service,Excellent, Appliance, Refrigerator nice and clean. Praise God from whom all Blessings Flow. Just passed name on to a friend.Blessings and Prayers to you.”
“Customer service at its best!
I did not make it 1 min in that store before Tommy greeted me and asked if I needed anything, and then radioed a person to meet me at the products location so they could retrieve it for me!
Wow!! Thank you!! There were customer service staff every where!!
Will be coming back.”
“Our Local Community Home Depot has amazing kids event.They have this event, the 1st Saturday of each month for kid's age 5-12 years old.This Home Depot Program is great for single moms, with sons.The entire staff at Home Depot, goes out their way to teach kids how to fix things at home for mom.And they also offer tools and kits, for each child to build and to take home.The event is free and each child gets an apron and a pin, plus takes home cools projects each month.Thanks, Home Depot for outstanding customer service and community service, for the entire single mom raising sons alone.”
“Place is usually not super crowded and that's why it's my absolute favorite... Lol. This location, the Sevierville location, and Maryville location are all about 15-25 min from my house but I always choose this one because it's way less stressful to me than going across the street where it's always busy at lowes (also H Dizzy 4 ever 🤘)”
“I'd like to express my appreciation for an exceptional employee at Johnstone Supply. Jesse Hawn is truly remarkable, and the team is fortunate to have him onboard! Jesse consistently demonstrates a positive and courteous attitude, even during challenging circumstances. His organizational skills and attention to detail are commendable, reflecting his dedication to his work. Our interactions with Jesse, particularly regarding part warranties—a process that can often be stressful—have been exceptionally pleasant. Jesse truly deserves a five-star rating for his outstanding service!”
“I called the parts department and the parts man took the time to help me even though I did not end up buying the part from him he was very nice and so so helpful. Thanks guys if I ever need anything I know who to call .”
“Travis, Delivered our washer and dryer and was amazing and helpful and so respectful of our home he was very personable and nice and explain things that we should know about our new appliances. 10/10 would use this location again only to have Travis be my delivery guy! Also great appliances I love them!”
“Update: I went to them with the unsanitary watch and pictures in hand today. The situation was rectified in a manner of minutes. I was given a replacement and an assurance that there would be a serious conversation with the in house GS about sanitation and proper handling of merchandise before it is sent for sale. The customer service rep and manager were very professional about the whole ordeal. Of Which I appreciate.”
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“The whole process was smooth. From picking out the appliances to installation, everyone did a great job. Special shout out to Nick and John for excellent installation.”