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“I recently had posted a negative rating for Brown Squirrel. Within an hour of posting it, the vice president called and said he was in the process of checking out what had happened because that is not their policy. But, regardless of what had happened, he WOULD MAKE IT RIGHT.
He found the problem and said he would try to see what happened to our set, or, he would meet us personally at the store and we could pick another set. They found our original set and said we could take it, or still come pick another set. We chose our original set and he said he and his whole team would check it out before it shipped. We are going to get our set Friday plus minus the delivery fee we had paid for the damaged product.
To me, Brown Squirrel had gone above and beyond to make everything right!! Thank you Brown Squirrel. We will definitely recommend you to you to anyone, any time”
“Very good buying experience at mattress firm clinton highway. Our salesman was down to earth and very knowledgeable. Didn't try to upsell us on things we didn't need and explained everything very well. Highly recommended.”
“Great experience all around. In-store shopping was handled perfectly by Chase. He made sure to answer all of my questions and gave me a price that I was comfortable with. Drop off and removal of my old mattresses was also simple and handled promptly as promised.”
“We were so pleased with our visit to Braden’s. Upon entering we were greeted by Amber, and from that moment she worked with us to find the perfect sofa for us! Very knowledgeable, kind, and you can tell she loves the design aspect of her work. We’ll be back for sure!”
“My mom and I came in to look at a couch and armchair for my living room. We were helped by Mikayla who was so kind and went over all the options for me on the different bundles they do! We browsed a bit and she would pop over but not too much like at some places where it feel like the salesperson is your shadow. In the end we settled on a lovely set quick and easy with a delivery date already open that worked perfectly for me!”
“From my initial interaction with Chris on the sales floor to my in-home design consultation with Rachel
to the purchasing appointment with both of them, I would say that the experience was overwhelmingly AMAZING! They were both very patient with me as i weeded out the various choices of sofa/chair styles and fabric choices. I feel very confidant that I chose to purchase the furniture that I will be thrilled with for years- and it is all thanks to Chris and Rachel. They made the process seamless, enjoyable, and actually fun!”
“Great experience from start to finish. The staff (particularly Jordan) was friendly, knowledgeable, and helped us find the right mattress without any pressure. The buying process was easy, and I would definitely recommend this store!”
“Haverty’s Knoxville, TN is THE BEST! First of all is the greeting when you first enter! Lisa is such a pleasant and helpful person! She guided us to Marissa, who is the store Designer. Both Lisa and Marissa were very knowledgeable and helpful in guiding us to the products in the style that we like.
Then there were the delivery guys! They were quick and very knowledgeable about how and where to place and set everything. Great guys!
Haverty’s furniture is top notch in design, quality, and friendly and knowledgeable employees!”
10AM - 7PM
906 Callahan Dr #110, Knoxville
Furniture Stores
“Cindy and I had a wonderful experience shopping for a new mattress. Mitch Hayes was knowledgeable and friendly, and gave freely of his time answering all of our questions. With his help we chose the perfect mattress for us, and we would recommend his services and expertise to anyone!”
“We have been delighted OP Jenkins customers for several years and just recently purchased a new sofa that we absolutely love. The quality, selection, and customer service experience are all unmatched. We couldn't be happier!”
“My experience has been absolutely wonderful. This is my second time working with this company and dealing with Justin. He keeps me up to date on all new sales and promotions. Come see him and tell him I sent you.”
“Pros: Expert level knowledge on everything! Quality everything! Easy buy.
Cons: Accidentally stopped in not sure what they sold, left with my our first game room item 😂 🔥 and will be back.”
10AM - 7PM
5610 N Broadway St, Knoxville
Furniture Stores
“We are very excited for our mattress arrival tomorrow. Eric Laviolette was an amazing salesman. He helped us find the perfect mattress and stayed late to get us taken care of. Highly reccomend!”
“We absolutely love the team at this location and have had our Sleep Number bed for almost five years. It truly is the best money we ever spent! Would recommend to anyone in the market for a superior sleep experience. Just had Anderson come out and help me with lifting up the top of my side of the bed. He reset the bed and it worked within seconds. Outstanding!”
“We are repeat customers at Amish Elegance. Our latest piece is an absolutely gorgeous bed with matching bedside tables. Heather walked us through the process, and made sure every detail was exactly what we wanted. From the type of wood, the stain color, to even the hardware, she was with us every step. The owners, Angie and Bobby, informed us when our pieces arrived, and even sent us pictures! The AE team were knowledgeable, helpful and professional through the whole process, even sending their team to our home for a white glove delivery. It was a completely seamless process. If you are looking for somewhere to find pieces for your home AE is a one stop shop. The craftsmanship of the pieces, and the professionalism of the staff is unmatched. You will not be disappointed.”
“It's fun to shop here as the contents are always changing. There are so many artistic handmade items to purchase. Lot's of beautiful Christmas decor right now!”
“We walked in to Ethan Allen in turkey creek and Judy pfeffer walked over to greet us. When we bought our furniture we got lucky to have mary Kay help u the first purchase. She has Since retired. Just as wonderful. Judy helped us wasn’t pushy. Just professional helpful and knowledgeable. The sales staff at this store are a lllike that. We walked into many furniture stores and Ethan Allen is the only one that we are greeted by a sales person.”
8:30AM - 5PM
2437 University Commons Way, Knoxville
Furniture Stores
“OFO is great to work with; been very happy utilizing them for our office in Knoxville. Melissa was our account rep, and was so patient, responsive, and kind as we figured out what we needed! Very prompt replies, fast quotes, and overall very impressed! Will be going back again for any future office needs!”
“Excellent experience from start to finish. The sales process was smooth, the follow through was outstanding and delivery was prompt and professional. Great communication, great service and a company that truly does what it promises. Highly recommended!”
“Donny was great to work with. He understood our budget and wasn’t pushy. Gave us great information and options and gave us time to make a decision. Overall very satisfied with our experience with him!”
“If there was a way to give this gentleman at the Backyard Store In Knoxville more than five stars, I would, I live out of town and had several issues with my swim spa and I live four hours away, from the very beginning when I called Jonathan PINCHAK He was absolutely the most helpful person I had ever dealt with, even though he had never met me, several times I would call him and ask him something and he would get information to me back about my unit that I had here cause I cannot get any answers from my store where I live, he had nothing to gain except extremely wonderful customer service and you could tell he wanted to go way beyond what a lot of people would do to help me
I would say that again, giving him five stars are not enough. I have dealt with people for 30 years in my business and I have never seen anyone with better customer service courtesy and willing to help someone just because they needed information but yet they did not buy the swim spa from them. Thank you so much, Jonathan. you’re definitely a cut above.
Sam King”
“I had a pipe burst under pool house. Prism Pool's helped me through the entire repair. It was crazy as multiple plumbing companies refused the job claiming it was to much work. Prism pools stayed the coarse and the repair is complete! Prism team is the best! Thanks to you all!”
“I recently purchased a couch from Bassett then went back to buy a beautiful bedroom set. Patty was attentive and thorough, she went above and beyond working with me. She moved lamps, moved pillows, set up ideas for me to see design options. Never once did I feel any pressure to decide quickly.
After delivery Jeff checked in with me to see if I was happy with my experience and my furniture. It felt
I highly recommend you purchase your furniture here.”
“I went there today and purchased a beautiful manual recliner.the variety and quality of furniture blew me away.ifvu were younger,I'd buy new furniture there..excellent prices,no high pressure sales and Free pick up and delivery..”
“Not what I was expecting. Warehouse feel with decent stuff but I felt a little pricey for the quality. I will say that the staff was very helpful when my friend found a side table she liked. Problem was she wanted a pair and the store only had 1 boxed. The floor model had a scratch so the employee searched their other store in Chattanooga on his phone where it said 1 was available.
We just didn't want to drive that far so unfortunately we passed on the table. Customer service was great though.”
“An adorable specialty gifts and home decor boutique! Reasonable prices, outstanding quality, and very helpful staff. If you are searching for unique gifts and/or holiday decor, you must stop by for a visit. They have a great selection of bunnies, candles, jewelry, and decorative items for your home!”
“If you pay cash they will NOT accept pennies. Even if you give correct change. Pennies are still in circulation they are just not making any more of them...
Nice people work there and they just have to follow there company rules. But I guess if I used card they would have gotten the payment of 221.78...what's the difference??”
“Went there not knowing how to replace the glass front to my stove a few hours before the ice storm came. Randy and Chris were incredibly helpful and kind. I would definitely recommend. Thank you!”
“Fashionable women’s clothing boutique now expanded to have a room called Cutie Patootie full of adorable gifts and clothing for babies. Sweetest owner, Kay and the kindest sales support staff.”
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“Great spot! Tyler and Amy are incredibly personable and looking out for your best interest. I rarely do reviews but I had such a good experience, I wanted to express my gratitude.”