Verizon, a leading mobile and internet service provider, offers a wide range of services to cater to the needs of customers in the Knoxville area. The company's stores, such as the Turkey Creek location, provide a convenient in-store experience, allowing customers to schedule appointments, place online orders, and pick up their purchases. Customers have praised the professionalism and patience of the Verizon associates, who have assisted them with various tasks, including resetting the Verizon app, transferring numbers from other carriers, and helping with device returns. The management team has also been commended for their attentive and personalized service, making customers feel valued. Verizon's online ordering options, including free 2-day shipping, express lockers, and same-day delivery where available, further enhance the customer experience. With a focus on customer satisfaction, Verizon continues to deliver reliable and convenient services to the Knoxville community.
I came in needing help with my old phone as I was switching over to Verizon. Austin was extremely helpful, kind, and patient, and took the time to make sure everything got straightened out. I really appreciated his help!
July 2026
We stopped in to address some questions about my wife’s account. Austin was extremely helpful! He spent lots of time with us, explained everything that was relevant, and was very candid. Not only did we have the problem taken care of, but we gained respect for Verizon. Thank you!
June 2026
Figured out what is wrong about the phone/cord/charger! Thank you!!
