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“Jay made sure my daughter and I was good...the 1st battery wasn't good but she didn't hesitate to replace it with a new battery and once I got it and had my starter put on..my truck crunk with no hesitation....very reasonable price
too... it's the customer service/hospitality for me...Great job!! Now we back rolling!!! Very professional..very positive attitude...would most definitely recommend!!!”
“This is a great place, they slow charge your battery properly, give you a loaner to use and honors the warranty if the battery is bad. I hope they don't close. We've lost enough good businesses”
“I was in town visiting some friends and my battery had died. I got a jump and made it to O'Reilly. Sky helped me get my battery out and find an excellent replacement. Thanks, Sky!”
“Good evening I went to this O’Reilly today and I got the best service ever from Sonjai and honestly the whole crew ‼️ I purchased a part from the location on Yale Rd yesterday and never used the part bcus I was told that part was not needed by a mechanic so I tried to return it and without any explanation I was told by the guy at the counter ,he don’t think he can return it ⁉️?♀️ and that was it , so I walked out and went down on Jackson and that crew was funny as well as very inviting they told me that it said in system it was a damaged out warranty part and it wasn’t suppose to be return and I advised I was never advised of that when part was bought neither when I tried to return it , I explained to her also I felt hurt cus times are hard right now financially for everyone and part wasn’t even used , so then the crew told Sonjai hey reach out to they Store manager so she did and explained to her the situation, and she told her as a courtesy this time to go ahead and do the refund and to explain to me next time look at the receipt to make sure it’s not a defect part or non refundable part before leaving the store , to avoid this from happening in the future and that she would call over to the other location to make sure they explain these things to customers as they have been trained to do and I told her thank you soooo much ‼️ I give this crew 5 stars ⭐️ for being very helpful in a frustrating situation….”
“I broke down on my way to Chicago, Ron behind the counter was able to help me find my part and with repairs, he was funny smart and an all around great guy, It is because of people like him that make me only shop with O'Reillys.”
“Mr Logan is who u want ? to get it fixed he is a great great great ! Employee that's going to get it did for you holler at him when you go to O'Reilly the best ever on game”
“Holly Wilson has provided me excellent customer service she has gone above and beyond from the bottom of my heart thank you so much for being you. People like you are rare and few in this world. O’Reilly you have gained a permanent customer.”
“Awesome customer service! I first went to two different Autozones near this location and they were of no help at all! I called this location was greeted by Tony and he assured me that he would be able to help me with purchasing and installing my battery! He did everything with a smile! Thank you so much Tony”
“People were nice but had a problem getting the part must have been a new employee but after the customers that were in the store left she showed the guy how to find the right belt it was just a long wait for a belt”
“A lot of people are telling me to stop going to AutoZone now I see why there are parts are defaulted as It seems to me each part I buy I always have to end up bringing it back under warranty and getting the same part replaced. I choose O'Reilly's before AutoZone”
“It was refreshing to walk into a place and be greeted with professionalism, care and respect. I recommend not only this store but ask for Frank. He shared his knowledge and got us the correct battery for our 2018 Prius- In other places we are told to go to the dealer. This battery is working GREAT”
“I went into your store 1/26 to order an replacement for an subpar alternator (which could have turned to a bad experience cause I was angry to have to replace the part) but Rick was helpful and polite and ordered a better non-rebuilt model to be in the next morning...I called prior to returning and Camillia had impeccable customer service over the phone...not only using verbiage I only learned from working in in high-end company's such as "Is it okay if I put you and a brief hold" but other words I definitely didn't expect to find at an auto parts store in my "ghetto/hood" community in Memphis TN and was very positive/polite/energetic about helping me...when I came to get my part and complimented her...her manager Erika who must have been attentively listening in a nearby office came out and gave her and me thanks ...I was WOWed by this experience and although it not at the best times when I have to get car parts due to car issues; i look forward to returning to this location and definitely will be ONLY using this location at 4550 Elvis Presley Blvd for all my future needs..in a Memphis hood it is good get positive for a change!!”
“The experience was great. After hours of searching, the thought of Interstate came to mind. So I Googled it, which led me to a lawnmower shop. The owner then led me to
INTERSTATE battery warehouse where the salesman there was 100%. Enjoyed the visit, service, and pricing. Will recommend ?”
“* Awesome shopping experience.
* Very knowledgeable and friendly staff
* Very willing to assist with customers' needs, concerns, & questions.”
“Nice store with friendly staff. The manager, Rennae Smith, is great. She helped me locate parts that weren't in stock and offered to order the parts that weren't available locally. I will return as long as she is employed there.”
“Big Big thank you to Corey, at O' Reilly Auto Pats on Winchester and Hickory Hill. He went above and beyond to help me with my head light. You are so awesome. Everyone please ask for Corey when you visit the location. You want be sorry. The best customer service I have seen in a long time, from Corey and everyone working that day on 5/19/2024. I was there between 10a-12p. If I could give you more stars, I would. Great job guys. Keep it up. This is my location for life.”
“The only reason I'm not giving this store 5 stars could be considered a little petty but was something that felt lacking in professionalism. I stopped by to get some tools and accessories to do an oil change on my car as well as change my spark plugs. They had what I needed and the associate who helped me was by and large very helpful. What rubbed me the wrong way was an unnecessary comment that the aforementioned associate made about my first name. One could say that I'm being unnecessarily sensitive but my rebuttal would be that since I as a customer in no way disrespected the associate, it was completely unnecessary for him to disrespect me. Simply maintaining basic professionalism would have mitigated the whole situation.”
“Very lovely people working here! Everyone has a good attitude and is very helpful. They were able to help me get everything I needed with the budget I had. Thank you for helping us Dennis! This may be my favorite O’reilly’s location in Memphis now. I will be back the next time I need something for my car.”
“The workers was very pleasant. Great customer service skills. I enjoy shopping at O'Reilly Auto Parts. If I need any other parts I will be sure to go back. Thanks in advance”
“I love coming to O'Reilly's for my auto essentials. They have great customer service.No thanks, to the local AutoZone in my area... Seldomly, to not having the parts needed and seems they're always having me go to their other stores...My mechanic suggested I stop getting the "run arounds" from A.Z and try O'Reilly.I have never been redirected to O'Reilly's other stores because their parts always seem to be available.I also love the shorter lines and wait time. This place is great and evidently under-rated. But in many cases, less is more.Keep up the great work guys! Love it. ?”
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“Great place. Friendly and effective. I bought a battery and went out of town. Didn't drive it for 3 days and later started it up right on que. I support this Business!”