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“They so very kindly helped me understand the battery in my key fob wasn't dead when I changed it. I just didn't have it in all the way. My Dad swears by this place and I see why.”
“I was in town visiting some friends and my battery had died. I got a jump and made it to O'Reilly. Sky helped me get my battery out and find an excellent replacement. Thanks, Sky!”
“Good evening I went to this O’Reilly today and I got the best service ever from Sonjai and honestly the whole crew ‼️ I purchased a part from the location on Yale Rd yesterday and never used the part bcus I was told that part was not needed by a mechanic so I tried to return it and without any explanation I was told by the guy at the counter ,he don’t think he can return it ⁉️?♀️ and that was it , so I walked out and went down on Jackson and that crew was funny as well as very inviting they told me that it said in system it was a damaged out warranty part and it wasn’t suppose to be return and I advised I was never advised of that when part was bought neither when I tried to return it , I explained to her also I felt hurt cus times are hard right now financially for everyone and part wasn’t even used , so then the crew told Sonjai hey reach out to they Store manager so she did and explained to her the situation, and she told her as a courtesy this time to go ahead and do the refund and to explain to me next time look at the receipt to make sure it’s not a defect part or non refundable part before leaving the store , to avoid this from happening in the future and that she would call over to the other location to make sure they explain these things to customers as they have been trained to do and I told her thank you soooo much ‼️ I give this crew 5 stars ⭐️ for being very helpful in a frustrating situation….”
“My long time mechanic recommends O'Reilly for auto parts so, a couple of years ago when I was out of town, I stopped by that store to buy a new battery. The battery, with a 3 year warranty, worked well until this morning. I talked to the nice folks at the O'Reilly store #1061 about my battery and, without any hesitation, honored its 3 year warranty by swapping the dead battery with a new one. They could not have been kinder - thank you!”
“I had one of the best retail experiences I've had in my life at this location. I came in to get some assistance with a part to fix my daughter's air conditioning motor. Essentially, this team was so kind and helpful. They worked really well together to assist me, but also every customer that walked through the door. Their smiles and happiness are infectious and they are dang good at what they do. Love this team energy! Erica, Juan and Alex, I appreciate you guys so much. You rock!!!!”
“Being a former employee, warranties are usually hard to process, and this is one of the only stores in the city that will actually do whatever it takes to get it done without any complications. Makes my life a lot easier when working on the truck. Much appreciated to the employees and managers.”
“These guys are awesome & honest during the times I've dealt with them. Went in this establishment again 3\19\26 and got even better service. Chris and his team were friendly and professional! Not to mention patient with my indecisiveness. They got me squared away to my 100% satisfaction!”
“Staff member David was extremely helpful and polite during my visit today. His attitude and helpful nature were truly a blessing. I wish customer service was this good always. Thank you David!”
“Went here after the headlight on my jeep went out this past weekend. I had went to the autozone on Whitten first and the guy tried to scam me and sell me a light for $140 and they weren’t helpful at all. So I went to this location that is close to my mom’s house and she said the employees here were way nicer and she was right. Everyone greeted us when we walked in. The guy that helped us was very professional, he got me exactly what I needed for about $30. I don’t know a ton about cars but if I ever need anything car related I will be returning to this location!”
“The only reason I'm not giving this store 5 stars could be considered a little petty but was something that felt lacking in professionalism. I stopped by to get some tools and accessories to do an oil change on my car as well as change my spark plugs. They had what I needed and the associate who helped me was by and large very helpful. What rubbed me the wrong way was an unnecessary comment that the aforementioned associate made about my first name. One could say that I'm being unnecessarily sensitive but my rebuttal would be that since I as a customer in no way disrespected the associate, it was completely unnecessary for him to disrespect me. Simply maintaining basic professionalism would have mitigated the whole situation.”
“It was refreshing to walk into a place and be greeted with professionalism, care and respect. I recommend not only this store but ask for Frank. He shared his knowledge and got us the correct battery for our 2018 Prius- In other places we are told to go to the dealer. This battery is working GREAT”
“* Awesome shopping experience.
* Very knowledgeable and friendly staff
* Very willing to assist with customers' needs, concerns, & questions.”
“I went into this location today in search of a car part. Christian’s customer service was outstanding. He helped me with choosing the correct part needed as well as carrying the part out to the car for me! He helped make my day a lot easier just by being extremely patient & helpful.”
“I had a windshield wiper break during the storm. The manager Ms.D was so helpful. She helped me pick out my wipers and installed them as well. This was so helpful bc I did not know how to do it. Husband is out of state for work. Thanks so much!!!!”
“Deaundre Is A Delightful Young Man And So Polite And Respectful And He Didn’t Hesitate To Assist Me With My Needs It’s Always Nice When I Go There Thanks A Lot”
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“Mr. Willie was honest and I would definitely continue to drive past many to seek an auto parts store that doesn't upset to women.
He got me what I needed and saved me over $400 that Wolfchase Firestone on Highway 64 in Bartlett, TN insisted that I needed in repairs.
GOD gave me discernment to walk out and refuse service. It's been almost a month and my car drives wonderfully.”