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“Stopped in yesterday when my outgoing texts quit working for about half my contacts, they were busy but was still pretty quickly greeted and put in the queue for service. After about 20mins, Becky came to my rescue. She tried 3-4 different ways to fix the issue to no avail, then noticed that I was still on a physical SIM card and had it swapped to eSIM. She said to give it a couple hours for the system to update with the change and BOOM! Problem solved! Who would've ever thought that dropping your phone a million times could lead to such a weird issue like that but Becky got me fixed. Thanks again ?”
“Jabari, Cody, and Mr David the store manager all 3 of the men’s was so nice. They answered all my questions and I want to give them a biggest customer Service STAR! they are awesome. I’ve never been a store with so much swag especially from a Manage. I’m telling my friends to go there!!”
“Everyone who works here that I've dealt with has been so helpful and knowledgeable. I had the pleasure of working with Kurt & Alicia to get my new phone transferred. If you pay attention, you'll notice that they care about each individual customer genuinely that comes through the door and will help you resolve your needs with Tmobile.”
“I had a wonderful experience this past week when I came in to exchange my TV box. It got fried during a recent thunderstorm. I want to thank the service techs who helped me with the exchange. They were friendly and efficient. The process took less than 10 minutes and I was on my way back home to install my new box. I applaud their commitment to helping customers.”
“Poor store policies made it unnecessarily difficult to pick up a phone I had already purchased, even though I had the order receipt. The process was frustrating and overcomplicated for no good reason.
The lady that helped me though was very kind and helpful.”
11:00 AM - 6:00 PM
1853 Gunbarrel Rd, Chattanooga
Internet Service Providers
“I came in to add a line to my account. Wyatt E. Was awesome and super helpful. He went above and beyond to help us. I couldn't be happier with the awesome service we received. AT&T got it right with this guy!!!”
“All the workers there were awesome and extremely attentive and set me up super quick despite all the barriers we ran into.. thanks to Brandon the sales associate for being a great problem solver.”
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“It was great I had ordered a glass screen protector from Verizon, and even though I did not buy it at the store, they were happy to put it on for me. I was in and out real quick and I really appreciated it and then broke the glass about a week later ???????????”