Chisos Boot Company is highly praised for its quality, comfort, and excellent customer service. Customers often mention that their boots are both beautiful and comfortable, with some describing the No. 2 and No. 6 Roper styles as the most comfortable they have ever worn. The company offers a welcoming and aesthetic storefront experience, reminiscent of a special place where boots seem to "pick" their owner. Customers appreciate the friendly and helpful staff, especially Juan and Gannon, who are known for their professionalism, knowledge, and warm hospitality. Many reviews highlight the ease of ordering, whether online or over the phone, and the company's responsiveness during exchanges or sizing assistance. Despite some initial skepticism about online orders, customers find the process simple and efficient, often praising the company's commitment to making sure they get the right fit. Overall, Chisos Boot Company stands out for its top-notch quality, comfort, and first-class customer service, making it a favorite for those seeking durable and stylish cowboy boots.
Amazing customer service! Extremely helpful associate who is friendly and welcoming as well as knowledgeable. He ensured my husband was in the best boot and fit. I had so much fun even though the shopping experience wasn’t for me! I cannot recommend this place enough if you are looking for boots in Austin. Superior... read full comment
September 2026
A fantastic experience! These boots are second to none and an exceptional value. Juan was knowledgeable, helpful, and extremely personable. Will be a repeat customer!
March 2026
First time i spent 600$ on a pair of boots (roper#6), i have to say it is $$ well spent , ordered over the phone and after explaining my size they suggested a size and it was a perfect fit, boots are a work of art!
