Crate & Barrel in Austin, TX offers a curated collection of modern home furnishings and decor, showcasing high-quality products like furniture, housewares, and cooking utensils. The store features a variety of items, including contemporary rugs, modern lighting, and dinnerware sets, making it a popular choice for inspired living. Additionally, the store includes a Crate & Kids section, which provides nursery furniture and toys. Customers appreciate the free interior design services, curbside pickup, home delivery, and in-store pickup options available.
Reviewers highlight the excellent in-store customer service, particularly praising staff members like Meredith and Fabiola for their helpfulness and friendly approach. Many customers have had positive shopping experiences, especially in the kids' section. However, some feel that the store's aesthetic can be too bland and overpriced for their tastes. While the in-store service is consistently praised, there are complaints about the national customer service line, suggesting that shopping in-store is the better option for resolving issues. Overall, Crate & Barrel is recognized for its quality products and attentive staff, making it a favorite destination for many shoppers.
Clasic and modern furniture, you cant go wrong furnishing your home with the several choices here. They always have friendly staff to help and design your home.
September 2026
I experienced the best customer service today from Icky and the manager of this store. I can’t say enough! Thank you! The store was also especially beautiful!
September 2026
Went to the Austin -Research blvd location today and had an amazing experience with Noel. Outstanding customer service and patience while he helped us choose the best products for our needs. Would absolutely recommend coming to this store . Thanks Noel!
