Crate & Barrel in Austin, TX offers a curated collection of modern home furnishings and decor, showcasing high-quality products like furniture, housewares, and cooking utensils. The store features a variety of items, including contemporary rugs, modern lighting, and dinnerware sets, making it a popular choice for inspired living. Additionally, the store includes a Crate & Kids section, which provides nursery furniture and toys. Customers appreciate the free interior design services, curbside pickup, home delivery, and in-store pickup options available. Reviewers highlight the excellent in-store customer service, particularly praising staff members like Meredith and Fabiola for their helpfulness and friendly approach. Many customers have had positive shopping experiences, especially in the kids' section. However, some feel that the store's aesthetic can be too bland and overpriced for their tastes. While the in-store service is consistently praised, there are complaints about the national customer service line, suggesting that shopping in-store is the better option for resolving issues. Overall, Crate & Barrel is recognized for its quality products and attentive staff, making it a favorite destination for many shoppers.
I had the best experience shopping here! Kenya was absolutely wonderful—so patient and attentive as we worked through choosing outdoor pillows and coordinates. The store is gorgeous and the staff is fantastic. I’ll definitely be back!
May 2026
Great shopping experience today at Crate and Barrel with Designer, Noel Diaz. He was very patient and knowledgeable of products, and made good recommendations and gave honest feedback. He helped guide me to a beautiful dining room set. Thank you, Noel!
April 2026
Noel helped us find the perfect coffee machine and slushy machine. He is super knowledgeable, professional and good sense of humor. He made our in store shopping experience enjoyable. Thanks Noel.
