Finish Line, located inside Macy's, is a retail store that offers a variety of shoes and apparel. Customers appreciate the helpfulness of some staff members, such as the gentleman who assisted with matching shoes and dreads, ensuring a great customer service experience. In the men's department, Dennis provided excellent assistance by patiently explaining different brands and fits, helping customers find the right suit without the need for tailoring, and even staying late to support. Customers also highlight the busy environment, especially on weekends, which can make finding help challenging, as some staff may not be readily available to assist with measurements or selection. However, the store benefits from employees like Sara in the women's department, who is described as very sweet and a positive influence on the store's atmosphere. Overall, while Macy's is valued for sales and rewards, customer service experiences vary, with some staff members going above and beyond to ensure a satisfying shopping experience.
Thank you so much as the gentleman who made matching shoes possible with dreads.He made sure that we had an excellent customer service experience
April 2023
Nice store when you walk in. Prices are not affordable for most middle class shoppers. Had to use their restrooms and wow. Is this Walmart? Horrible area, go next door to Dicks, lol.
August 2022
I stopped by the Macy's store at the Domain the other day and Sara in the Women's department was very sweet. She is one of the reasons why this store is still in business to begin with. I sincerely hope the management appreciates the employees like her.
