Gerber Collision & Glass, located in Austin / N FM 620, offers quality collision auto body repair services backed by a National Lifetime Guarantee. They repair all makes and models and provide free written repair estimates. The repair center has received mixed reviews from customers. Some customers have had positive experiences, describing the service as "fast and efficient" with "great customer service." One customer was "happy with the result" after their vehicle was repaired following a rear-end collision, and it was completed within 7 business days. However, other customers have faced issues with communication and timeliness. One customer felt they were given "vague answers" when inquiring about the progress of their vehicle's repairs, and their car ended up with a dead battery after being at the shop for 12 days. Another customer had to wait 2 weeks just to drop off their car, and it has been there for 2 weeks with no updates, leaving them without a car for potentially 6 weeks. Overall, Gerber Collision & Glass seems to provide quality collision repair work, but some customers have experienced challenges with communication and timeliness. It is recommended to ensure rental coverage is in place when dropping off a vehicle, as the repair process can take some time, even for minor repairs.
Very efficient and professional front desk /administration (Lexi M.)
Had a relatively minor repair. Zachary C. was my estimator and contact during the work phase. Straight forward and sensitive to my time constraints. Thanks.
September 2025
Absolute wonderful job on my car. Laura and Lexi took such great care of me. They were efficient, kind, gave consistent updates, and my car look AMAZING. The entire process was a breeze. I'm so glad I chose this location. Highly recommended!! Thank you guys so much.
March 2025
Great communication, great work, and was done much quicker than I thought it’d be. 👍👍
