Verizon's Austin store is highly regarded for its friendly and helpful staff. Customers appreciate the welcoming atmosphere and the willingness of employees to assist with various needs, whether purchasing new phones, setting up service, or resolving issues. One customer highlighted the exceptional service provided by a staff member who helped purchase multiple lines and even shared personal contact information to ensure support beyond the store visit. Another praised an employee for their professionalism, patience, and determination in resolving a long-standing billing issue with Apple, demonstrating expertise and genuine care. Customers also value the store's convenience, noting the availability of online scheduling, in-store pick-up, free 2-day shipping, express lockers, and same-day delivery where possible. Many drive from nearby areas, trusting that their issues will be handled effectively. The store staff is described as knowledgeable and non-pushy, making even complex or frustrating situations manageable. Overall, Verizon in Austin is seen as a reliable and customer-focused location, with employees who go above and beyond to ensure a positive experience for everyone.
Roxie Marquez was very helpful. She fixed my phone and stayed with me until she confirmed my phone was completely functional. She is amazing, polite, helpful and diligent.
June 2026
Cristian is the best. He explained the new price, how to transfer to the new phone . Come to him for anything regarding your phone or Verizon service. Keep it up .
Thanks ☺
June 2026
Prompt, ,professional, thorough and good explanation without being pushy sales.
