The UPS Store #6568 in Austin, located in Heb Shopping Plaza, is known for its friendly and helpful staff. Customers appreciate the team’s positive attitude and willingness to assist with a variety of services, including packing, shipping, printing, and document finishing. The staff members, especially one with short braids, are described as lively, fun, and highly competent. Many reviews highlight the exceptional service provided by employees like Katy and Shay, who efficiently handle tasks such as printing labels, shipping packages, and multitasking with multiple customers. The store also offers additional services like mailbox rentals, notary, shredding, and faxing, making it a convenient spot for various needs. Customers consistently mention their positive experiences, noting the staff’s professionalism and quick, effective service. Overall, this location is praised for its great customer service and a welcoming atmosphere, keeping customers coming back for a year and a half.
Extremely kind!! She helped us with Amazon returns really quickly, even helped me find a box for my return, amazing service :)
July 2025
Love this location because of the people that work there. There’s a person with the short braids, always in a great mood, so lively, always ready to help!!
June 2025
I had a good experience. The staff was super fun and friendly and they made sure everyone was getting what they needed. Katy took care of me and made sure I was able to get all of my labels printed and my package shipped with no hassle. Thank you Katy!
