O'Reilly Auto Parts in Brookshire, TX provides exceptional customer service, according to the reviews. Customers have praised the helpfulness and professionalism of the employees, particularly an employee named Kevin and Alfonso, who went above and beyond to assist them. The staff is described as kind, patient, and genuinely caring, making the experience much easier for the customers. However, one customer had an issue with a broken part during the battery replacement, which resulted in additional costs and inconvenience. Overall, the reviews highlight the strengths of the location, with a focus on the outstanding customer service provided by the employees.
They were so kind when my windshield wiper broke while it was raining with two little kids in the car. They not only replaced them and put in the new ones, but they didn’t even make me get out of the car to pay. They saved the day for this Mama! I’m so thankful for their exceptional service!
July 2025
I had a great experience at this location. The employee, I think his name is Alfonso was super helpful from the time I walked in the store to change my car batteries. He wouldn’t even accept a tip from me. Told me what gives him joy is helping his customers and leaving them satisfied. Thank you so much Alfonso. Your type... read full comment
April 2025
I was treated respectfully and the employees took the time to help me. Thank You
