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7:30AM - 9PM
341 FM359, Brookshire
Auto Parts
“Subject: Exceptional Service at Your Brookshire, TX Location
Dear O’Reilly Auto Parts Team,
I wanted to take a moment to share my recent experience at your Brookshire, TX location (341 FM 359 S, Brookshire, TX 77523).
During my visit, I was assisted by an employee named Kevin (or at least that’s the name on the receipt). He was incredibly kind, patient, and helpful throughout the entire interaction. His professionalism and genuine care made a stressful situation much easier, and I left the store feeling truly grateful for the assistance I received.
Great customer service is rare these days, and Kevin went above and beyond to help me out. I hope you’ll pass along my appreciation to him and recognize the great work he’s doing.
Thank you for employing such outstanding team members—it really makes all the difference.
Best regards,”
“I brought in an older car (1996) with an automated radio antenna that wouldn't retract, meaning I couldn't run it through a car wash. The General Manager, Kyle, spent an hour of his time accessing the mechanism and researching replacement options. It turns out that replacement parts are no longer available because of the car's age. I tried some junk yard sites without success. I brought the car back and told Kyle I could do without the radio but still wanted the antenna down, meaning an ability to visit the local car wash. The Caliber Collision crew managed to disconnect the antenna system and wiring, allowing retraction.
All told, Kyle and his people spent over 2 hours on my old car - total charge; $0.00. They are good people and do good work.”
“I highly recommend this place. The customer service, transparency in services, and professionalism of the staff are excellent. Also they finished the repairs on my car ahead of schedule—I appreciated that as well. For me, it is 5☆+.”
8:30AM - 7PM
28909 Katy Fwy, Katy
Auto Parts
“UPDATE: 1 year to the day later - Love this van, LOVE this dealer's service. Brandon is awesome, but really not a fan of AS the company. Hardly the AS quality they were once known for, sadly. With that said, Holiday World Katy continues to excell at customer service. Thank you!! (Original Review April 11, 2024:) Excellent Airstream and RV dealer! These guys have so many 5-star reviews for a reason. Huge inventory! They go above and beyond to provide excellent sales and service experiences. The sales guy Justin was very easy to work with, gave me a super fair price, and did the deal over the phone on a brand new Airstream 24X! He had it in PDI the same day, and ready for delivery just a few days later! I called a closer AS dealer (Austin) first and they just told me they would order one for full MSRP, so I am stoked Holiday Katy gave me their only one, and, the only one for hundreds of miles, for the price I wanted. Really great experience all around! Love my new Airstream Sprinter 4X4! Highly recommended!”
“Had issue with truck starting. Took it in and was assisted by Mario. Had to leave truck because issue was unknown, so had to rent a vehicle. Luckily that was easy to do at their facility. Service techs were able to determine the issue and I got my truck back sooner than I thought. Mario and his team did a great job.”
7:30AM - 5:30PM
25430 Bell Patna Dr, Katy
Auto Parts
“UPDATE: Kent gave me a call after reading my review and got me taken care of. This is a good place and would return if I ever need any future repairs.
Overall good work but they didn't adjust my headlights after they were replaced and they somehow removed a wheel lock without asking me for the wheel lock key. When the car was returned the wheel they removed no longer had a wheel lock on it.”
7:30AM - 10PM
2110 Katy Hockley Cut Off Rd, Katy
Auto Parts
“Shout out to Eddie and Noe as well as the manager - I believe his name is Steve. These guys completely embrace customer service and satisfaction and are just downright nice people.”
“Bumbera's Performance has restored one car , worked on two others and a classic truck. All excellent work. Mr Kenny and Sean always go above and beyond to repair my vehicles. Honest and trustworthy. Awesome mechanic technicians .”
7:30AM - 8PM
5750 FM 1463, Katy
Auto Parts
“I called ahead to ask if they can check my battery and the kindest person shared the steps and asked me request him by name. I came to the store so confused and stressed because my car was not operating smoothly. Lee-Andre not only took the time to run a battery and alternator test but also provided some additional clues as to what might cause my car to have malfunctioned. He was at the end of his shift when I arrived and stayed with me until my car cooled down enough to drive safely to my preferred dealer up the street. He went above and beyond my expectations and I left less stressed and clear about how I should proceed. I wish I received service like this more often. Good job, on your hiring!”
7:30AM - 9PM
1301 FM 1463, Katy
Auto Parts
“I had made an appointment at Walmart and when I arrived they had no record of my appointment and told me I would have to wait over an hour for a 5 minute job. I was frustrated and angry. I had an appointment to get to and I needed a new battery. We went to O'Reilly's and Wil the assistant manager was absolutely amazing! So kind. Let's be honest, sometimes men can be a bit condescending to middle aged women. He was great! He replaced it for me and explained why we needed the battery recommended. My terminals were looking bad. Again, he showed me the concern and explained he would do his best to change the battery without breaking it. He did great! I would give his service a 12 out of 10. Thank you Will for taking care of my problem quickly and professionally and treating me with respect. ?”
9AM - 6PM
6117 Hwy Blvd, Katy
Auto Parts
“Best experience I’ve ever had at a dealership hands down. Dalton was very helpful and kept me up with what was going on with my RZR from start to finish. Will definitely come back and highly recommend.”
“Jaime was a great help today. They figured out what was wrong right away just by describing the noises my car made. Plus, they gave me a list of items that need to be fixed with prices without being pushy. Also, the video of the car inspection was great it let me see the problem.”
8AM - 6PM
Hwy, 27223 Hwy Blvd, Katy
Auto Parts
7:30AM - 10PM
8415 Farm to Market Rd 723, Richmond
Auto Parts
“I had an amazing experience at O’Reilly Auto Parts thanks to Will, the Assistant Manager. From the moment I walked in, he was professional, knowledgeable, and genuinely willing to help. He took the time to guide me through exactly what I needed, answered all my questions with patience, and made the whole process smooth and stress-free.
It’s rare to find someone who truly cares about customer service the way Will does. He went above and beyond, and honestly, he made my day. O’Reilly is lucky to have him on the team. Highly recommend stopping by and asking for Will if you need help!”
7:30AM - 9PM
705 Pin Oak Rd, Katy
Auto Parts
“Liz was most professional and helpful trying to get help for my battery. She was kind enough for reminding me of previous warranty and saved me money. I’ll be back!!”
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“This Napa and the crew inside really went above and beyond for me. Not only did they answer the phone on the first ring, they sprung into action quickly. I am a truck driver, my alternator was going bad and I needed one immediately. I could not move from my spot. So I called and told them I’d be walking from the truck stop to go get the part. Shane, thank you brother! Shane came with the part and we made sure it was the right one! He then drove me to the store to pay for it and he even brought me back, without hesitation and without asking! Talk about service. If I’m ever in need of something and I am in the area I know I will be calling this specific family owned store before anyone else. Thank you to everyone who made my day a lot easier than it was going to be. -:Dave”