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“I recently visited the Cricket Phone Store in Buda, TX, and I must say my experience was a complete turnaround from a previous visit a few months ago, which was quite disappointing. On September 25, 2024, I was fortunate enough to be assisted by Mar, who provided exceptional service.
Mar was incredibly helpful and took the time to explain the new phone lines, plans, and accessories. Her professionalism and friendly demeanor made the process enjoyable. She genuinely cared about my needs and ensured I understood all my options without feeling rushed or pressured.
I left the store feeling very satisfied with my purchase and the service I received. If you're in Buda and need assistance with your phone needs, I highly recommend visiting this store and asking for Mar! Thank you for turning my experience around!”
“I can’t recommend this shop enough. The first time I called, I was still shopping around and genuinely unsure what to do with my phone. I didn’t know if it made more sense to sell it, replace a part, or do something else entirely. Instead of pushing me to come in or trying to make a sale, they actually walked me through all my options in a really thorough way. They explained their pricing clearly and also helped me understand what different repair paths mean cost wise depending on where you go, so I could make an informed decision. That level of transparency really stood out and made it clear they weren’t just trying to get me through the door.
I’ve since been there twice for repairs, and both experiences were great. Everything was fast, transparent, and affordable. I’ve never waited more than 10 to 15 minutes in the waiting room. The second repair was more involved, but they were upfront about the timing. I dropped my phone off, came back about an hour and a half later, and it was ready. When I later noticed a small issue and brought it back, they took care of it immediately with no hassle and no complaints.
The space itself is quaint, and they usually have something funny playing on the TV, which is a nice touch. If you’re looking for honest people who clearly explain what you’re paying for and why, this is the place. I’ll absolutely keep coming back here as long as I live in the area.”
“The woman at the counter today was very knowledgeable, helpful, and personable. I received excellent customer service and would be more than happy to do all my business at this location where I know my needs will be met with efficiency and kindness.”
“Had a great experience with Abby at this AT&T store location. She was knowledgeable and patiently answered all of my questions I had on my phone plan and issues I was running into. Especially compared to other AT&T stores I've been to, this was a top-notch experience.”
“Katherine helped us so much the other day I promised her to answer the survey I received but I also wanted to give her a review , she has a very outstanding customer service I would totally recommend her to any friend or family member. Thanks again”
“I believe it was Tommy who helped me. Easiest and most helpful rep I've ever dealt with. Quick solution for a problem. Also helped me as a San Antonio rep had set up my account to be over billed outside of my knowledge.”
“Great young lady helped me upgrade my phone was an easy process for me she helped transfer all my apps, contacts, and photos! Definitely will be recommending this store!”
“I went to this store yesterday because I broke my phone screen and really needed a new phone and the man there was sooooo helpful, nice and got me squared away in a few minutes. He even put the screen protector on my new phone which was a huge help. 2 thumbs up for sure on the service here! Thank you so much, sir! Sorry I didn't get your name.”
“I go to this location regularly. The guy who works there has always been genuinely friendly, nice and helpful. It’s nice and refreshing because there are some at other places who won’t greet you, say thank you or anything. I’ve had the best experience with Cricket!”
“My mom came here I can't thank the staff enough for their help come here if you ever have an issue with your phone great service they will greet you with a smile . Thank you so much ??”
“I visited this location 3/16/25. I was helped by Paige and she was exceptionally helpful and knowledgeable and very friendly and pleasant to work with. She answered all my questions and I left with the information that I needed.”
“Brayan was very knowledgeable, professional, and polite in helping me understand the storage message I was receiving on my phone, due to having a Google account. I was afraid my phone was running out of storage, but it had plenty. His friendly demeanor put me at ease, and he showed me that he didn't delete any photos. Thank you so much, Brayan!!!”
“(Translated by Google) The girl helped me a lot with my new line and activate my phone thank you very much(Original)La chava me ayudó mucho con mi nueva línea y activar mi teléfono muchas gracias”
“Well, I inadvertently created a big problem with my iPhone resulting in calls and texts that didn’t land. Max Hoffman did a wonderful job of resolving the issue. During the hour long interaction, his professional, persistent and patient demeanor impressed me.”
“Great service from Katrina and AJ. Very welcoming. I was in the store for over and hour and they went above and beyond assisting me with setting up my account and transferring all my materials from one line to the other. Thank you both for an amazing job.”
“The staff at location on HI35 and Stassney were awesome. They were very helpful and caring. But the staffing on Congress and William Cannon were no help at ya'll. I went to apply for a progrom to lower my bill and they told me that i had to come back tomorrow. They seen like staff that don't go out there way to help people.”
“Skyler is so customer friendly, supportive & helpful. My niece & I came in, she has her Dad on her account. He had phone issues & Skylar was able to assist my niece & her dad, my brother. And get his phone working. My niece has had Cricket wireless for years & said Skylar and the rest of the employees are always helpful, kind & friendly. We appreciate Skyler's kindness & help. Thank you, Rose R.”
“I had to replace my phone and had a great experience thanks to Robert the store manager. I even witnessed a disgruntle customer he was very rude, childish and started calling Robert demeaning names. To be honest I would have lost my job but Robert stayed professional, kept calm and tried to explain store procedures. I was really impressed with Robert’s professionalism. I would recommend the Verizon store to everyone. The service is top notch, the store is clean, and the reps are very knowledgeable of their products.”
“I have shopped at Manny metro stores before but this one by far was the best. A employee named Anna was very knowledgeable of the products customer service was great.I stoped by the same store several weeks later and Andrew was very helpful with information regarding cell phones from other providers to switch services to metro .BEST METRO PCS EVER”
“I went a month ago and the young lady Leslie was amazing she helped my mother switch with great prices and deals she helped tremendously as far as talking to the other party getting info she needed and also helping her get a program to lower her bill since she’s elderly and is retired on the fixed income I recommend her ? percent and also this location!!”
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“Had an issue with my iPhone showing “No SIM” and couldn’t figure it out. Craig jumped in and quickly got it fixed! Super helpful, professional, and friendly. Great customer service all around – really appreciated the support!”