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“Very goof selection of items and great service by associates. Thank you Donna for being helpful locating what I was needing and having a very positive/happy attitude along with a smile that made be feel appreciated.”
“I would like praise the management team at Lowes for donating a well needed washer to our YHS BOYS BASKETBALL PROGRAM. This action will impact our program for years to come. We are beyond grateful..Thank You!”
“Caesar, Nick, and their crew in appliance have the best customer service along with Morgan in delivery. They are a great help if you have any problems and fix things right away!”
“What started off as a potentially bad experience completely turned around thanks to three amazing Home Depot employees: Oscar, David Bernal, and Daniel.
Unfortunately, we received a store credit after returning a vanity (bought online) with a broken countertop and were not informed that the store credit could not be used for an online purchase. Before realizing this, we went back into the store to reorder the same vanity.
Oscar in the Kitchen & Appliance department immediately stepped in to help us, and when I tell you he went ABOVE AND BEYOND, I mean it!! He realized the issue with the store credit and did everything he possibly could to find a solution. He called customer service, attempted to place the order online, and explored every option available to him. When he realized he had exhausted all of his options, he didn’t just send us on our way, instead he went directly to the manager on duty, David Bernal, for help.
David immediately stepped in and walked us over to Customer Service, where he spoke with Daniel, a Department Supervisor. Daniel took action right away and was able to void the store credit so the money could be returned to our card, allowing us to finally purchase the vanity online.
If it weren’t for Oscar, David, and Daniel, we would have been stuck with nearly $800 in store credit that we couldn’t use toward the vanity we needed for our home. What could have been an incredibly frustrating experience ended with us leaving extremely happy and grateful.
I genuinely cannot thank these three enough. They listened to us, took ownership of the situation, and didn’t stop trying until they found a solution. THAT is what great customer service looks like.”
“Looking for a power tool or maybe some animal food. Ah, that's it. You forgot the soil you needed for your roses. Well, look, no further. This is a one stop shop, literally everything you could need even a snack just in case your stomach was grumbling.”
“Claudia in Appliance went above and beyond to help me. What a nice lady. Besides that, I only go to Home Depot Mesa anyway. People like Claudia are Icing On The Cake!”
“This home depot on state street is the best home depot in el paso. Everyone is very helpful and friendly. We actually know so many names like Jackie and Richard. Richard and Jackie help us so well on equipment rentals. They make everything so easy. I love coming to this home depot even if I am in west I will wait until I am in horizon. I am very happy with their service and the way they take care of customers. Great people and very kind.”
“I came to Home Depot after experiencing a horrible experience at Lowe’s. I came in with my baby and it was hard to get stuff, the team was super friendly and helpful. Javier the supervisor was patient and made sure he made my experience easy.”
“Jorge was the most helpful employee we have ever encountered in all the times we have shopped at Lowe’s. Jorge went above and beyond this morning during a stressful time for us he was able to assist us and relieve a lot of the stress and brightened our day!! Thank you Jorge!!”
“Gilbert in the plumbing department, on Redd, was extremely helpful and provided excellent customer service. The store didn’t have the exact size I needed, but he took the time to recommend an alternative solution to seal the tubing leak I was dealing with. He truly went above and beyond to help me, even while assisting two other customers at the same time. I really appreciate his patience, knowledge, and willingness to help. Thank you, Gilbert, for making my shopping experience a great one!”
Home Improvements
Home Improvements
Home Improvements
Home Improvements
Home Improvements
Home Improvements
Home Improvements
Home Improvements
Home Improvements
Home Improvements
Home Improvements
Home Improvements
Home Improvements
“Everyone was really helpful specially Gary with helping me design my kitchen step by step
And Chris was really helpful on helping me get my doors for the house alot cheaper than Lowe’s or Home Depot.”