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“We moved here from Tennessee a couple of years ago looking for a bank with good service. I researched it and tried Wells, then Chase, then a Credit Union, it was a nightmare, and then I found PointBank in Flower Mound where we live. Why would anyone bank elsewhere?It's like going back to the 60's when there was such a thing as a personal bank. The atmosphere, people, products, attention - it's all wonderful. And Chantel at the Flower Mound branch has just been the best. Wish I could give you ten stars!!”
“Never thought I’d review a bank, but here we are.
Does exactly what a bank should do: gives me my money when I want it. ATM works 24/7. Revolutionary concept.
Banking the way it should be - less people, more cash. I need humans when I need humans. Most of the time, I don’t.
Haven’t talked to an actual banker in a decade. Don’t plan to start now. Cash, electronic transfers, done.
This location nails the basics: convenient, reliable, doesn’t make getting your own money feel like a hostage negotiation.
Nothing to rave about besides doing what they’re supposed to do without screwing it up.
Sometimes boring and functional is exactly what you want.
Cash accessibility: check. Convenience: check. Drama: zero. Banking solved.”
“I’ve been coming to the ATM for eight years, came in the first time today. Andy was quick, clean, and professional. Learned a ton about the app within 20 minutes”
“Customer Service was very helpful when my debit card was denied due to the amount - I was not aware of a pre-determined set limit for debit card transactions. She was very nice, professional and took the necessary action to assist me so the transaction could be completed.”
“Bank of the West is an amazing local bank. We have business accounts at the Flower Mound location. We love that the Bank of the West team is involved in the community. They provide great service with a personal touch.”
“Exceptional Service – Gil at PNC Flower Mound
I had the pleasure of working with Gil at the PNC branch in Flower Mound, TX, and I can confidently say he sets the bar for outstanding customer service. From his warm welcome to his deep knowledge of PNC’s offerings, Gil went above and beyond to ensure my needs were met. His professionalism and attention to detail are unmatched.
Gil’s ability to create a personalized and positive experience is truly impressive. I believe he would be an excellent candidate to lead a company-wide training program, sharing his exceptional performance and customer service skills with colleagues. PNC is fortunate to have him, and anyone who works with him is in great hands.”
“Good place, but keep in mind that you can't deposit or withdraw cash at the ATM in this location, which can be inconvenient if you live farther away and/or in the Denton area.
Other than that, no other issues for me as far as I've seen.”
“Love this branch! Scottie Harper the premiere banker there is great. Upgraded my account and saved me from doing extra work utilizing the wellsfargo app. Philip is also a great person the branch manager.”
“Came to open an account in two different occasions and KACY was amazing at explaining the process and account options! I recommend you to ask for her when you come in to open an account or for any account help. 10/10 she was great, nice and helpful!”
“Matt. And Jennifer are great They are efficient, kind and will do anything they can for you. Sophie helped my sons set up checking account and explained everything throughly to them. Have checking and mortgage with them”
“Great customer service in this location!
The manager Ms. Hala is super nice, welcoming and helpful. Shidvash was very kind and professional. She and the Hala answered all of our questions in a clear manner, explained everything so well, took their time with us and provided excellent customer service.
Thank you Shidvash and Hala!”
“This is the Chase branch to visit in Flower Mound! The team at Chase Bank – Cross Timbers Branch is welcoming, knowledgeable, and genuinely focused on solving problems quickly. Every visit feels personalized and professional, from teller service to financial advice. If you want efficient banking with a friendly, community-focused team, this is the branch to go to!”
“Such lovely people. I went in yesterday to get some help for my Mom. They greeted us and treated us, like family. Just an amazing group of people here. Thank you for being awesome!”
“I come here for the business I work for and every single time Jenna and Kara go above and beyond for their customers. Even when I'm waiting in line, they are caring, quick, and efficient. Some people hate going to the bank but I always look forward to it because of these sweet ladies!”
“Such a better experience than what I just had at Chase. We were walking up and the security guard came out to hold the door for us. We went inside and immediately were greeted by Arturo. I explained we needed to ad my wife to the savings account. He asked us to have a seat and 2 minutes later we are taking care of business. He updated our info and explained why instead of just firing off questions. Great experience.”
“Amazing team! I was there yesterday and today. Manager is super friendly and helpful. I worked with Alan he work super fast and professional. I will come again to this office. You do an amazing job, guys!”
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“I came by this location to get information on an account for my wife who was leaving another local bank. The parking lot was easy to access with plenty of parking up front as well as handicap parking spots. The drive thru was large enough for my truck to pass as well. When I walked into the building, it had the new building smell...LOL. The interior was new and clean in appearance. The structure had a clean flow to it's organization. I was immediately greeted by a teller who promptly took my name for a meeting with Jacklyn in the back office. She was very informative and I received a pamphlet for my wife. I would recommend a visit to the location to see for yourself.”