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10:30AM - 8:30PM
8815 Potranco Rd #102, San Antonio
Mobile Phone Accessories
“Nelson was very helpful and was willing to take my call even when the business was about to close.
My favorite part of his service was that he always said “Yes, we provide these services.” And there was no hesitation on his part to help me in replacing my tempered glass on my iPhone 13 Pro Max.”
“Family owned business with beyond excellent customer service
Aspen was very helpful and her brothers were all great people
Thanks team!!”
“This guy is the most professional I took my phone one of the store to fix the issue with my phone. It was on off so the store when I went they told me to take it to the Apple. They couldn’t help me, but I came here to the phone too and they fix my phone now it works like brand new they work, professional knowledge and here they do charging port LCD replacement bag, glass replacement, selling phones and more if Anyone has issue with the phone I recommend this location.
Thank you Freddy.”
“Awesome place! Came in with a black screen green on bottom and they helped me quickly. I will be coming back for any repairs I may need in the future. Price was reasonable. Thanks”
“Alejandra was amazing!!!! ?
Our first time transferring to att and it was such a breeze. She was very friendly, helpful and very knowledgeable with everything!!!
If you ever need any help or need to visit this location, definitely ask for her!”
“I highly recommend this shop for repairs and tricky data transfer cases. The folks here were able to transfer data off my phone which ubreakifix had caused to bootloop, and were very fast, communicative, and professional.”
“Erik helped me answer all my questions and ran quotes for me when I was considering an upgrade. After being turned down at another location, he was SOO helpful. He even came in on his day off to help me after I had to leave abruptly the day prior. If you need help at this location, I highly recommend asking for Erik!”
“Amanda is an outstanding customer service representative, she's very knowledgeable about the products sold. It's not everywhere you go and get the courtesy you deserve
Thank you
Amanda!!!”
“I ordered total of 4 iPhones but decided to go with just tow of those. The process of canceling the order and processing the new order is very time consuming. Me and my wife went to many Verizon stores and felt that the rep's just don't have interest selling us the phones because of the hectic process. We came to this store and trust me the store manager was so professional and went above and beyond for us to get the new iPhones. The manager has very great ethics and always kept smile on his face though out the lengthy process . We sincerely appreciate him to help us out by being very patient and with a great attitude. Trust me, not all managers or employees in sales has that attitude of helping the customer who is need.”
“I would like to take the time, to give your store representative Angel our highest compliment for his diligent and patient work, that helped resolve any ongoing reoccurring problem that had been ongoing for a month. Angel resolved it in 5 days.
Thanks again Angel”
“Best experience with getting a phone today! Thank you for the awesome customer service and the best deal that fit my budget! I will make this location my Metro Home Store ? See you in 30 days for two more purchases”
“Went into the store yesterday to initially get an upgrade. However according to Customer Service I was unable too due to whatever was going on, (possibly due to me downsizing to cheaper plan) Anyhoo,,Loki(please forgive me if I didn't get the name correct) was Excellent in his patience with me, Excellent in his educating me (I wound up doing a Sim Swap to an older phone) about phones, upgrades, etc. He was Excellent in his professionalism and genuine friendliness. If I need to go back to a Boost Mobile store again, he best be running that store no matter where it is. I'll definitely do business with him again if need be.”
“I highly recommend this store and especially Jeanne Gutierrez! She is so knowledgeable and kind. She answered all my questions and helped my son with his new phone.”
“Got a new phone from Joe at this location a few days ago, he was very knowledgeable and answered all my questions. I ported my number from another carrier, and it went super smooth and quick! I was very impressed!! Thank you cricket!!”
“Let me tell you about Josh Evans. Dude is always a great help. Every time I come in here he’s always makes it simple and easy. He for sure makes sure you’re taken care of. Verizon you’re lucky to have someone like him. Glad I made the switch from T-Mobile this store Josh runs handle business account the best. I’ve been to three other stores and they say they have no clue how to work with a business account. And refer me to go across San Antonio. I learned my lesson Josh doesn’t send me no where else he will handle everything. Josh thanks for your service.”
“I am so glad that I came to hear of all places for my cell phone repair! I had got my iPhone 12 Pro off of eBay brand new, came in the box and all. And so, I figured that I could take it to the Apple Store and just get the battery replaced because the capacity degraded at such a rapid rate. Turns out Apple was going to charge me hundreds of dollars for a repair after promising one under $100 because there were third party parts. I realized my mistake in choosing to go to Apple and found Cellphone ER to do my repair. The scheduling process was super easy and communication was super clear. I asked all my questions and they could answer with ease every single time! They are so open with how repairs are done and explain to me how my phone was indeed refurbished and showed me how to tell for the future. On top of that, the repair took no time at all! It has been a couple weeks since my new battery has been put in and my phone has been working just like new! I am so grateful that I decided to go to Cellphone ER. 100% would go again for any repairs I need in the future. Highly recommend!”
“Natalie was extremely helpful and was quick with my visit she was assisting other customers while assisting me on transferring my data to my new phone - at the same time she was also multitasking was. Natalie deserves a raise! Overall I was happy with my new phone & accessories I purchased will definitely recommend family/friends to come here. Thank you natalie you customer service is outstanding!!”
“This is great store with excellent service. Chris is a great service representative. He is very knowledgeable. The store’s manager did an amazing job helping me with my situation. I highly recommend this store.”
“To Randy and Juan G,
I just wanted to take a moment to sincerely thank you both for the incredible service and support you provided. Your professionalism, patience, and willingness to go above and beyond truly made a difference. It’s not every day that you come across people who care so genuinely about helping others.
Randy, your leadership shows in how smoothly everything was handled, and Juan G, your kindness and knowledge were such a blessing. I truly appreciate the time and effort you both took to make sure everything was taken care of the right way.
Thank you again—you made a lasting impression, and I’m very grateful!”
“Matthew Zamago Did a fantastic job replacing one of my phones my service plan and selling me an Apple Watch. His diligence and patience were incredible. His professionalism was unmatched. I’ve been coming to this store for four or five years and I’ve never ever experienced this quality service. Thank you, Matthew.”
“This store by far is better than other cricket stores and their competitors. My salesperson was Johnathan. Really friendly, knowledgeable, and professional. Thanks guys for a great experience.”
“A woman by the name of Jennifer made my experience of purchasing a new phone a very trusting experience. Jennifer was kind, sweet, understanding & very helpful and all aspects as well as with all my questions. From the moment I walked in the door she had a smile on her face till the moment I left. I could tell she was not just a great employee but a very trustworthy individual as well. She deserves recognition for her hard work and dedication. Any company should be proud to have her.”
“Went to cricket this afternoon to get my wife an upgrade. Upon Arrival we met Myers he took us under his wing of experience and got us situated within 5 minutes. Walked out please with his service and knowledge. Total time 10 minutes and 2 happy customers.”
“Oscar was a fantastic employee he took care of my Needs quickly and he was very knowledgeable and very personable, but in a professional way. He listen well to the customers Needs, and follow through on what to do to help the customer with their needs. Sometimes it’s not about the company and what they gain it’s about how you treat someone so then they have something great to say about the company. Everybody has different financial needs and everybody has different needs that what’s going on in their home and it may not be something that you can get from AT&T but you can get from another company in a different way that makes your life easier and Oscar understood. So help me get my things taken care of with AT&T, so that I can start the next phase of my life. So grateful to Oscar for all his help and knowledge”
“I had the BEST customer service experience dealing with Sean (IH 10/Huebner), it’s no wonder why he is the manager. Excellent, superb, and engaging. I had no intention of switching carriers but I did after the service he provided. He is a keeper ATT!!!!”
“I came from AT&T was just shopping around and met the guy sam, who is awesome helped a lot with everything so kind and helpful ❤️ ?
Gave me very good deal for the tablet too, I love it ?”
“Went here to activate a phone , reason being that we were unable to do it ourselves. Was told at another location that it would cost $35, but that other store wasn't not able to help that night. So this day, went to location, told them what we needed and what we were told, and they helped right away, not only doing the work with in 5bminutes, but cost was only $10!!! So over all I am so glad I didn't return to the previous location, of if I need them again, will go here instead”
“I had Boost mobile for many many years. I left for Mint and Boost Infinite. There service was horrible. Now I am going back to Boost mobile and getting a great price and great service in the process. I suggest everyone check them out.”
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“Had a great salesman Ramon at the att store in Bandera help me and resolve my problem. Never go to boost mobile, they only commit fraud! Got me a line right away bundled up got more discount. My grandson going to camp and we needed to get him a cell before he left. Thank you Ramon and thank you att!”