The Home Depot at 10707 North Freeway in Houston offers tools, appliances, outdoor furniture, building materials, and gardening supplies for home improvement projects. Staff are often described as knowledgeable, ready to help, and courteous. A specific positive experience highlighted an employee who provided excellent service, pulling an order personally and helping another customer load a heavy item, demonstrating how good employees make things work out great. Another customer noted the polite and respectful way a manager requested assistance for the paint department, which was appreciated. However, the store faces several consistent challenges. Customers report that the store is often understaffed, making it difficult to find help. The website's inventory information is frequently inaccurate, leading to trips for advertised items that are not in stock. The physical environment of the store is noted as being always warm, making shopping uncomfortable. There can also be access issues, such as closed entrances leading to inconvenience. Broader criticisms mention corporate price increases and challenges with order wait times, though individual employee efforts are frequently praised. Despite the negatives, some customers advise visiting multiple times before forming a final judgment.
The food was very hot, the service was very friendly.
February 2025
It is a store with all the construction materials and more
February 2025
I've been two times in the last two weeks to get fire wood and every time I've needed to ask for help, someone has been there to answer. Shout out to Daphne today who directed me to the relocated pile of fire wood!
