Verizon offers a wide range of services, including mobile, 5G home internet, and business solutions. Customers can visit the store in Irving or shop online to access these offerings. The store provides convenient options for order pickup, free 2-day shipping, and express lockers, as well as same-day delivery where available. The customer service experience at this Verizon location is generally decent, although one customer encountered an issue with their account setup that was later corrected through Verizon's customer support. Customers have also reported receiving helpful and detailed assistance from associates regarding upgrade options and phone recommendations, with great attention to detail. In one instance, a customer who lost their phone was able to get a new device thanks to the courteous and efficient service provided by the staff. The associates were described as very nice and welcoming, and the customer was satisfied with the overall service received. While there was a brief delay in the store opening one morning, the store promptly notified customers and opened shortly thereafter, addressing the inconvenience.
I am taking the time to recognize Yuli for her incredible professonalism, kindness, poise, and patience to set up my business account. She is an incredible asset to this store and Verizon as a whole. If you need anything from personal or business needs, look no further and ask for Yuli and you will NOT be disappointed.
June 2026
Super friendly staff, very knowledgeable and addressed problem quickly, thanks Yulissa!
April 2026
Pretty good, I’d recommend giving it a try, a lot of gadget options too, if you trynna do a buyout for the whole family, that's the place!
