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“Had a great experience working with Noah. He was knowledgeable patient and never tried to pressure me into anything. He made the entire buying process smooth and straightforward answered all my questions honestly and made sure I left confident in my purchase. Highly recommend asking for him if you’re shopping here.”
“This was a rad experience. Getting to and from the rental place was a bit intimidating, but adjusting Google maps to avoid highways helped A LOT. The guys at the shop were really friendly and getting out the door was a breeze.
Highly recommend!”
“The owner of (fifth 5 rent a car) was available to take my return when the Katy Hartz was closed. Easy process and I would definitely recommend them over the other hertz locations due to the better customer service and more honest business practices.”
“Wonderful family run black business! They were very responsive and flexible with my husbands birthday weekend rental. It really made his special day amazing. Would highly recommend this company.”
“The entire experience was great. The team at the the enterprise made things very easy for me. Josh went above and beyond to make sure that I was very well taken care of along with the other team member. From picking me up to the time I dropped off everyone was extremely kind!!”
7:30AM - 6PM
6775 Hwy 6 N, Houston
Car Rental
“⭐️⭐️⭐️⭐️⭐️ 5-Star Review for Joshua at Avis
Joshua has been taking care of me and my husband for the past two months, and I truly cannot say enough good things about him. His customer service is exceptional every single time we walk in. He’s patient, professional, and always goes above and beyond to make sure we’re taken care of.
It’s rare to find someone who consistently shows that level of care, but Joshua does it effortlessly. We just want to say thank you for everything—you’ve made this whole process so much easier for us. Avis is lucky to have you!
-Emily & Jarrell”
“Super cute, he helps you with everything and they give you good information and they treat you with a quality more than Aser business as a good friendship thanks for the attention”
“Affordable rates and helpful staff!
We rented a car for a month and had a very nice experience.
Definitely worth considering if you are looking to rent cars at houston!”
7:30AM - 6PM
21901 Tomball Pkwy Ste 700, Houston
Car Rental
“Enterprise accepted reservation for 12:00 yet they close at 12...when I got there at 12 they were already closed and made me wonder why they accepted 12pm knowing that they wl be closed. 3more people were also there with the same issue. I had to call and got referred to another site which was almost 30miles away (Tomball Enterprise), had to request Uber twice, lot of money I lost on uber.
There too I found them just closed but the lady by the name Sia Ioane understood my problem and helped me very well...special thanx to her, she made my stressful day better. In few minutes I had the car and left.
I gave 4stars because my husband always get a car there during week days with no issues, the weekend rental is the issue, they should not take 12pm reservation when closing at 12pm”
“On arrival at the Enterprise on I-45 and Richey .. I was greeted by an Enterprise Agent named Sun. The fact that he was well mannered, and very polite and professional was a plus , the amount of time I was in there I was amazed 5 minutes max. Sun answered every one of my questions, and I was set to go. On arrival to drop the rental off , I was greeted by agent Lucas , also very personal and great customer service . With these kind of people the rental car process runs smoothly, and I will indeed be returning… that’s what you call teamwork.. Thank you Enterprise Staff!”
“Beyond the great rental offers, it’s the people who stand out. When you’re treated with genuine kindness and warmth, loyalty comes naturally. You’ve earned my business.”
“Since I had to the first rental at this office I realized how supportive and efficient Matthew is. He is checking in and checking out, cleaning the cars and some other things related to the rental. He is a very valuable member of national crew”
“After a recent accident I needed a rental car. The Enterprise location at the Westside Lexus Collision center was located across the freeway from where I dropped off my car. Enterprise picked me up and got me in the rental quickly. Will kept me posted throughout the process and could not have been more pleasant and professional to work with. Highly recommend!”
6AM - 12AM
5252 Hollister St Suite 110S, Houston
Car Rental
“We had a wonderful experience renting a van. David was so informative and helped us immensely with his customer service. We will definitely utilize this company again and recommend it highly.”
7:30AM - 6PM
11625 Katy Fwy, Houston
Car Rental
“The Enterprise Rental Team in Houston @ Kirkwood location were great in providing me a rental vehicle while my truck needed collision repair. The representative picked me up on Saturday morning and made it easy and convenient instead of arranging a ride from Body Shop to Enterprise. Thanks Enterprise Team for making the experience smooth and easy during my collision repair needs.”
7:30AM - 6PM
12620 Farm to Market 1960 Rd W, Houston
Car Rental
“Sharon and Deedee were amazing. The airport ran out of cars and they were able to save the day! I will definitely be back, they were professional and kind. Thanks again ladies!”
“I've been renting cars from this location for a while now and will continue. They showed their customer support. A family member left their sunglasses in the vehicle when I turned it in. I called to see if they had been recovered. They found them and had them waiting for me at the front desk.”
7:30AM - 6PM
10104 Katy Fwy, Houston
Car Rental
“I have mixed feelings about my experience with Enterprise because the customer service at the location was excellent in some ways, but there were also serious communication issues that caused unnecessary stress.
I originally received a rental vehicle through my insurance company while my personal vehicle was being repaired. When I picked up the rental, everything went smoothly. The staff was friendly, professional, and helpful. The vehicle was clean, well-maintained, and ready to go. The pickup process was easy, and I was impressed with the level of customer service at that point.
The problems started when I needed to return the rental.
I had surgery and was not cleared by my doctor to drive. Knowing that my insurance coverage for the rental was ending soon, I called Enterprise on May 21 to arrange for someone to pick up the vehicle before my insurance stopped paying on May 22. I explained my situation and was told someone would come pick up the car. The pickup was then rescheduled for May 23. I informed them that I would not be home that day because I had a medical appointment.
After that, I heard nothing.
Then, on May 26, Enterprise unexpectedly showed up at my house without a scheduled appointment. I was not home and had to speak with them through my Ring camera. They told me they had called me and, because I did not answer, they decided to come anyway. I found this very frustrating. Showing up at someone’s home without a confirmed appointment, especially when that person has already explained they recently had surgery and cannot drive, is not acceptable customer service.
What frustrated me even more was that nobody informed me that my insurance company had stopped paying for the rental on May 22. On May 28, I called Enterprise and spoke with Josh because no one had successfully picked up the vehicle and I was still unable to drive. Josh was polite and helpful, and he arranged for Nick to come pick up the rental. Nick was excellent—professional, respectful, and very kind.
However, during that conversation, Josh informed me that I would be responsible for rental charges from May 22 through May 28 because my insurance coverage had ended.
This made absolutely no sense to me.
I had already contacted Enterprise before the coverage ended and requested a pickup because I was medically unable to drive. The delays were not caused by me. I did everything I was supposed to do. The failure to pick up the vehicle and the lack of communication were entirely due to scheduling and communication issues on Enterprise’s side.
Fortunately, after I explained the situation to my insurance company, they agreed that I had done my part and extended coverage for those additional days. Had they not done that, I would have been unfairly charged for days that resulted from Enterprise’s inability to coordinate the pickup properly.
I want to recognize Josh and especially Nick for their professionalism and kindness. The vehicle itself was great, and the initial pickup experience was excellent. However, the communication breakdown regarding the vehicle return, the unannounced visit to my home, and the attempt to hold me financially responsible for delays I did not cause left me very disappointed.
Enterprise has great employees, but this experience showed that there is definitely room for improvement when it comes to communication, scheduling, and handling customers who are dealing with medical situations and cannot drive.”
7:30AM - 6PM
1025 Highway 6 North, Suite A, Houston
Car Rental
“Wow what a service and determination. These guys will go extra mile to answer all our questions. Specially ‘Daniel’. He took very good care of me and was professional. Good luck to the team!”
7:30AM - 6PM
12620 Farm to Market 1960 Rd W, Houston
Car Rental
“Emman and Vicky are absolutely amazing and I couldn't be more grateful they handled everything and solved all discrepancies. Great location and great service.”
Open 24 hours
550 Greens Pkwy #2, Houston
Car Rental
“Thank you Tiffany for helping me so much ❤️ Ride Away Rentals was able to get me into a car and worked with me on my payments when I really needed it ! I also won a free day ! Through there raffle program”
7:30AM - 6PM
5034 Bingle Rd, Houston
Car Rental
“The Assistant Branch Rental Manager Christana Moore in Houston, TX was excellent. She explained our options when my son's reservation didn't go as planned. She was very patient while providing great customer service.”
“I want to extend my appreciation to Miranda Asher for her exceptional customer service. Despite the office being extremely busy, she always greeted everyone with a warm smile and a welcoming attitude. Her professionalism and positive energy truly made a difference in my experience. Thank you, Miranda, for going above and beyond!”
7:30AM - 6PM
12312 Barker Cypress Rd suit 1825a, Cypress
Car Rental
“I have rented from Avis twice, but the exceptional service provided by Devon at the 12312 Barker Cypress, TX 77429 location is the main reason I continue to come back. From the moment I walk in, Devon greets me with a warm smile, professionalism, and genuine care for my needs.
He consistently goes above and beyond to ensure my rental experience is smooth and stress-free. Whether it’s finding the right vehicle for my trip, explaining rental options clearly, or making the pick-up and return process seamless, Devon handles everything with efficiency and a personal touch. His attention to detail and dedication to customer satisfaction truly set him apart.
It’s rare to find someone who not only excels at their job but also genuinely cares about their customers. Devon makes every rental feel effortless, and his friendly, knowledgeable approach has earned my trust and loyalty. Because of his outstanding service, this Avis location is my go-to every single time.
If you’re looking for top-notch service and a representative who truly values your business, I highly recommend seeing Devon at the Barker Cypress Avis location. He is a true asset to the company and the reason I remain a loyal customer.”
7:30AM - 6PM
10301c Katy Fwy, Houston
Car Rental
“Eddie is the real MVP! I was scheduled to pick up a rental later this week, but with the upcoming winter storm, I wasn't sure I'd be able to do that. I have an important out of town work trip, and my personal vehicle is having issues. I decided to call and see if I could pick up a couple of days early. Eddie was so kind and patient with me, and went above and beyond to find a cancellation and get me into a vehicle today. Not only was it what I reserved, the check in process was a breeze! I've never had such a swift process, especially when it was a special circumstance. I have rented from all the major companies, and will definitely be back to this Avis as long as Eddie is here.”
7:30AM - 6PM
6115 FM 1960 W, Houston
Car Rental
“I was extremely impressed with the professional and friendly way I was treated in renting, and returning the vehicle I rented from this Enterprise location (FM 1960/Hollister) in NW Houston, TX. I will definitely use them again. Thank you!!!”
7:30AM - 6PM
5050 Farm to Market 1960 Rd W, Houston
Car Rental
“When I picked up my rental, the rep was not very friendly and did not come out and inspect the vehicle with me. I was handed the keys and receipt and sent to find the vehicle. I had to extend my rental and that was easy enough to do by phone. When I returned the vehicle, the rep was more professional.”
“Please be thankful that you have a very professional manager working on your team. He was able to assist the customers and give service to all the customers. Just would be nice if he had another person working in the facility.”
7:30AM - 6PM
1107 Silber Rd, Houston
Car Rental
“Jason was very helpful today. I do appreciate him. I also want to thank Ross for picking me up from work as well. This is my second time picking up a vehicle at this location. Krystal was awesome with my first reservation. Thank you guys!”
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“I had to bring my car to a collision center next door with this Enterprise location. I was told by my adjuster to come here to grab a car. Thing was very smooth with receiption and go thru the process with me. 2nd day (Saturday), I found a leak on the tire and called. It was like 30 mins before the location operation hour, the receiption was giving me great instruction to get to NTB near by where I am and get the tire fixed. I was very pleased with such customer service at this location.”