Verizon offers mobile, 5G home internet, and business services. Customers can visit the store or go online to schedule appointments, place orders for in-store pickup, or use delivery options. Reviews mention that store staff is often great, kind, professional, and enthusiastic, with some employees receiving high praise for solving difficult issues and providing the best customer service, deals, and packages. However, the experience can vary. Some customers report a hostile acoustic environment in the store where noise and echoing make conversation difficult. There are also mentions of inconvenient policies, such as certain order issues requiring a call to support instead of in-store help. While many team members are described as helpful and hardworking, other staff members have received strong criticism for poor service and creating inconvenience. Overall, experiences range from highly recommended to frustrating, heavily influenced by the individual employee encountered.
Excellent customer service! Ronnie was friendly, knowledgeable, and incredibly helpful throughout my visit. Ronnie made the entire process quick and easy. It’s rare to find service this good these days. Thank you for making my Verizon experience such a positive one!
March 2026
Anthony and Ronnie were most helpful getting me a Samsung S26 Ultra. I could not be happier with the customer service provided.
January 2026
Staff was knowledgeable, phone plans were moderately priced.
