The Verizon store in Katy provides mobile, 5G home internet, and business services. Customers can schedule in-store appointments or place orders online for in-store pickup, free two-day shipping, or same-day delivery. Reviews highlight that customer service is great, wonderful, and awesome. Staff members are described as very nice, attentive, friendly, patient, and knowledgeable. They are helpful and do not push unnecessary sales, instead working to find solutions that are best for the customer's budget and needs. While one past experience was noted as horrible, recent visits have completely changed that perception, with many customers highly recommending the store. Employees receive praise for resolving complicated issues, offering viable alternatives, and providing excellent assistance.
Great costumer service I recommend jasmine she really tried to find a solution for the problem I had with my phone.
September 2023
Great costumer service I recommend jasmine she really tried to find a solution for the problem I had with my phone.
July 2023
Good variety of accessories on display. The only complaint, and it is not specific to this location, is that it is very difficult to call the store. You always get redirected to customer service.
