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“the employees at this bank are so welcoming. they are incredibly friendly and get me in and out in 5 minutes when doing deposits, i highly recommend banking here!”
“Patterson and Chris Moreno were my go to for securing financing and closing on my new house. They made it so easy, Chris communicated every step of the way and was so patient with us. Patterson was easy going and professional the whole step, I felt like I was working with family and I will refer anyone and everyone to talk to them when It comes financial contracts. Patterson even finances my wife and i vehicles. This is the guy everyone should see.”
“One of my children is a member here so my husband and I decided to join after leaving the absolute worst credit union, let me just say that we have had nothing but top notch customer service and we have perks that the other credit union did not offer!!! I hate that we wasted 10 years with them but glad to now be a part of RBFCU.”
“I just wanted to share how helpful and kind Ivan and April were in helping me with my mother's accounts after she passed away. Very professional and polite. Thank you both!”
“I want to give a HUGE thanks to Joshua Morgan, Senior Card Services Rep. I have dealt with Joshua for years, and he always takes the time to help me and goes above and beyond to do so. He replies to emails and calls quickly, and always gets the job done. Joshua is awesome.”
“Mrs Tameka Edmond is such an awesome person!! Every other bank we went to was giving my brother and I a hard time but as soon as we went to this one she helped us and we got what needed. I’m so thankful for her. She the sweetest. You should go to her if you ever have any issues.!”
“You wont find a better bank with nicer people. It's rare to find a bank that you can have a real relationship with and that's super important as a small business owner. I consider everyone there to be on my team.”
“Came in 15 minutes before closing and needed to do several tasks that I knew would take about an hour or longer to complete. Their reps at the front happily directed me to a private representative, Vickie, who was amazing. She was (i) time efficient, (ii) very friendly (and didn’t push me to do things the way Chase might suggest) with great customer service, (iii) excellent to work with. She deserves a raise! Vickie clearly put my (the customer’s) needs above her own, as she stayed late and offered to help when she didn’t have to well after the branch closed. She made sure my requests were handled swiftly, while still being very thorough. She didn’t flinch when I asked her, a couple times, to help do “one more thing” after she had already completed and closed out the tasks I had originally come to the bank to complete. It is rare to find people with an attitude favoring the customer like Vickie does, and the Chase branch as a whole at this location seemed to have the same customer-first orientation, even if it meant sticking around past the close to help a customer in need. This is why I stick with Chase! Thank you, Vickie!”
“It is a good place to bank,cheeper, cleaner,more honest. It's true there some imperfect people but if you get one ask to speak to Jacket. She is the nicest most honest person in the WORLD. She will haft to call you back but she will fix it!”
“Erin is an amazing help. Helped me close several personal accounts and open a new one. Also helped me set up new account protections. Clean environment and respectful employees.”
“Just switched my business banking to Prosperity Bank after many years of trying to work with a large national bank. Prosperity Bank was able to process my Paycheck Protection Program loan within days. My previous large national bank was a monumental waste of time for over three weeks. The large national bank had NO customer service and kept emailing me for tax forms my business doesn't file - they simply just don't get it. Prosperity Bank, specifically Colton Edmondson, Laurel Vaughan and Jayna Desai, have been so responsive and accommodating to my business banking needs. They are true customer experience caregivers. Thanks so much for redefining what a bank and a banking relationship should be, Prosperity Bank!”
“Friendly and helpful staff! I had to get a few things done, and the staff made sure I didn’t wait too long to be seen. The teller was friendly, and a big thank you to Tori for helping me with my card!”
“I was waiting in this bank today and noticed the teller as she went through several customers, patiently listening to their concerns, teaching them about technology, reassuring them, interpreting what they were asking, and just overall being a kind human. It made me smile. I wish I had her name but I didn’t interact with her, only overheard. People like this make a difference!”
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“A bank employee that saves you several thousand is worth banking at Woodforest. Fernanda Sommerville called us to let us know that someone was at the bank trying to cash a large fraudulent check on our account right before the bank closed. She recognized the check as a fake. She then made sure our accounts were protected until we could meet with her the next day. She walked us through all necessary step to protect our money. Fernanda was extremely professional, thorough and knowledgeable making sure she covered everything. Woodforest has a very well-trained employee and kept a customer because of Fernanda's quick thinking. Thank you.”