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“Very very very patient and kind and know how to get the job done. The managers are doing a great job and demonstrated customer service and beyond. If it had not been for them today, I would have left verizo! For good after I have been a loyal customer for 20 years!!! But after the run around I have been through with not getting service in my home (where I work,) and how they waited patiently (for 2 hours with tech service over the phone) and worked out this problem I have been having for over a month! I would give them more than 5 stars if I could!! Great job guys!!!”
“⭐⭐⭐⭐⭐ Outstanding Customer Service!
I had a fantastic experience at this location. From the moment I walked in, Raf was very welcoming, patient, and genuinely helpful. He took the time to listen to what I needed, explained my options clearly and attentively.
Raf was knowledgeable and answered all of my questions with confidence. He even helped set up our 3 phones before we left, making sure everything was working perfectly. It’s rare to find customer service this attentive and professional these days.
Highly recommend Boost Mobile to anyone looking for great products, prices and even better service. I’ll definitely be coming back!”
“I would like to say Thank you , to Allayza !!! ? She made sure the process of Upgrading my phone, was smooth and easy. Made me feel at home with noo pressure. Even made sure the plan we discussed and my bill was done right. Would definitely come back , in the near future. ?”
“I went with my 87 year old mother today on a Sunday to get her a new iPhone. With older generations and new technology, this can sometimes be tricky. The two girls, Kam and Annahi, were both so helpful and friendly, and they made the experience way less painful than it could have been. They were friendly, funny, and open. Great customer service all the way!! Good people. Thanks!!”
“Ash and Raf were amazing. Got me and all my kids new phones and accessories. Prices were amazing and got my bill down to 1/3 of what I was paying my previous carrier. They went above and beyond exceptional customer service.”
“I visited this store to get assistance with moving my Mom's contacts from an old flip phone to a basic smart phone. The associate, Light, was friendly, helpful and a pleasure to work with. I appreciated his help. Thanks!”
“We came a few hours with my mom to trade it my phone for a new one and Samantha took care of us. Amazing customer service she was really helpful highly recommended it her”
“Worked with Hector and he was absolutely fantastic to work. Very patient and professional. I was dealing with a very stressful situation with AT&T and he helped with the migration to verizon. He is very professional and knowledgeable.”
“Jorge helped us so much! From the moment we walked in, he greeted us and took care of everything, setting up new lines, helping us get new phones, and even assisting with a trade-in. The entire process was smooth and stress-free. His level of customer service was truly excellent. You can tell he has years of experience at T-Mobile, and I can definitely see him moving up to corporate. Wow…just amazing service all around! I will recommend everyone i know to Jorge and T Mobile.”
“Jumanji! All i havw to da Just gave me he Best del Illinois bendiga cominog here he gave me IPhone 11 helped me set2it un. Transferencia los todos información. Love this store and how accesible it is from the higway!”
“I've been there before and few months ago they repaired my phone from me dropping it,and they put new hardware and new screen and I'm going to have to go back to buy me a phone,this free government phone is too slow, not much gb plus I need a new phone with unlimited monthly plan but no contract.prepaid for me bout 50 and up but 5 g or whatever they have that is fast.i have wi fi.”
“Came in today to transfer to verizon with my boyfriend. I had looked online before coming in so i had an idea of the promotions they had. We are both leaving with iphone 17, watch, AND an iPad. Our representative, Chuck, was so amazing!!! This is my first time doing this and he explained everything so clearly. He explained everything step by step and worked hard to get us the best discounts for us. Shout out to Chuck for making this a good day. We enjoyed the laughs and jokes in between!!”
“The service is out of this world you could come to the front door you're not in this building more than 5 ft and someone is asking you may I help you how wonderful that is I like service like that that really good and then I needed a internet box they help me out so quickly it was easy and I said Thank you and I was in and out of there in about 30 minutes parking was great it's a great place to do business”
“Dennis gave us the most amazing guest service I have ever received at any Xfinity. He spent 4 hours trying to resolve a problem we were having with my son’s phone after the hurricane. I am a store manager and I tell you he definitely went above and beyond for us. Customer Service should look like him everyday. I definitely know if we would have gotten any other Rep that day , they would have given up way before he did. So Dennis we thank you, and you definitely will go far”
“I had a great experience as a customer with Eunice at Verizon. She was extremely kind, patient, and professional throughout the entire process. She helped me get a really good deal on my phones and took the time to explain everything clearly.
What I appreciated the most was how helpful she was in setting up my phones and making sure everything was working perfectly before I left. She made the whole experience easy and stress-free.
Thank you, Eunice, for your excellent customer service. I truly appreciate your help!”
“Call and ask for ANNA her customer service was so wonderful I’ve been with boost for years and honestly I’ve never felt more better about my situation
THANK YOU ANNA”
“My daughter and I went to pick up a replacement phone from this location. Her phone had a problem that was covered under warranty. Originally they wanted us to pick up the phone from the store in Cleveland, I explained to the rep. that I had not ever had a good experience at that location, so they sent it to the New Caney store. What a difference! Liz was fantastic! She asked if we needed her to transfer data or did we want to do it ourselves. She took care of what she could. We were there a total of 45 minutes which is quicker than I expected and never once felt rushed. Actually everyone at this store seemed friendly. I would come here again.”
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“Harmeet was very curtious and efficient. Very focused on making the customer happy. I came in with a problem with an older phone. Left with a new one. He needed to help us set up a couple times with the new phone however was very patient and kind. Explained all information twice. I was hard of hearing due to injury to my ears. Harmeet was most kind to talk with my husband what I couldn't hear. Very good service. Will re-visit the Kingwood location again.”