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“Service was excellent, it took longer than expected but that had to do with our phones more than anything. Mani was extremely helpful and patient. We couldn’t be more pleased with the service we received.”
“I have been with Metro for years now and I have not had any issues. I got a tablet yesterday added to my account and it was a very easy process. I would recommend metro PCs to my family and friends. Mark W”
10AM - 11:30PM
4100 S Lake Forest Dr STE 310, McKinney
Mobile Phones
“They replaced my broken phone screen in less than 30 minutes on christmas day. I needed it fixed before my flight the next morning and they came in clutch. Super reasonable price too and they threw in a free screen protector Would definitely recommend.”
“brang my phone here on a tmobile assurant coverage for broken black ink screen and within 1hr the phone screen was fixed...definetly will bring my phone back here”
“Don't get this location confused with the location on Tennessee in McKinney because this review would definitely not be a good one!!!! But the location on McDonald st definitely gets a 5 star!!! Thank you so much to Alex for all your help and getting us taken care of!! Your awesome!!”
“I had a great experience with Jax while upgrading my phone! He was incredibly helpful, patient, and knowledgeable throughout the whole process. He took the time to answer all of my questions, explained everything clearly, and made the upgrade quick and stress-free. Excellent customer service and such a positive attitude. Thank you again, Jax, for making the experience so easy!”
“We visited the Anna location to purchase a phone and start a new phone plan. Jennifer was so helpful, friendly, quick, and efficient! The visit was fast while also not feeling rushed or pressured.”
“I am absolutely pleased with the associates and also with manager Mr. Sid. I went in for a simple phone payment and walked out with more than what I bargained for. Absolutely impressed with the customer service as well as the honesty and commitment to keep the customer happy. Thank you Mr. Sid I wish you guys all the best!”
“Everyone I come to this store I am waited on promptly with great service. Deja always greets me with a smile and takes care of my needs. In the last month I have had to go there three times for trying needs and she has kept me as a customer for life do to her service!”
“Beau is a very respectful and knowledgeable associate! He helped me with any questions and concerns in a very efficient time. I was in and out the door within 40 minutes with a brand new phone and number. Definitely a very helpful and welcoming location”
10AM - 7PM
306 N Central Expy, McKinney
Mobile Phones
“I had to stop by today for an upgrade, and the gentleman at the register (Dylan) was the most helpful. Easy to work with and knowledgeable of the product and prices! Thank you Dylan for my new moto G!”
“S.K. is so nice and very helpful. As individual he is friendly and approachable but quick to get to resolve the problem you might have issues with on your device. I recommend coming to this location if you need tech support.”
“Ali and yessi were absolutely amazing at getting me a phone and they were very patient with all my questions especially Ali breaking down every step he would take in making me comfortable with my purchase”
10AM - 8PM
130 W Princeton Dr, Princeton
Mobile Phones
“The store wasn't busy when I went in. They had alot of different phones and cases for them. I think the store needs to get into selling better, cute cases, different designs. The staff was very friendly and talkative. Somewhat limited parking i just went when it wasn't busy. I've had this service for a very long time. And we travel a lot. I get service everywhere I've been. I've had Tmobile,Sprint,and AT&T. Now AT&T owns Cricket, so it's even better!! But at the end of the day, I've had Cricket for over 20 years, and they are STILL CHEAPER monthly. Even 4 phones unlimited talk & text was under $130. I'm a fan of Cricket fire life!”
“T mobile help us save money due to the sales person offering a trade in on our Samsung A 10. Additionally the team did a good job setting up our phone.I really appreciate.”
“I needed tech support.
Mckinney location on mcdonald st. It was a gift and somehow it lost connection a galaxy 4. It's the nicest i have ever owned and it wasn't work rt. I was a walk in Friday afternoon. Surprising it slow.
Customer service guy Neil on his 5th day as a new employee.
Fixed it in 10 min.
Expertise. Thank you.”
“Surprisingly had what I thought was a long lost relic of console gaming, holds a bunch of other interesting finds as well. Jay was super friendly and helpful, other staff seemed so too. Dunno where the rude reviews are coming from. ? This is the only nerd store in the area with an actual stock beyond Funko pops btw”
10AM - 8PM
1521 W University Dr #130, McKinney
Mobile Phones
“Had to go in and get a new tablet walk through the door was immediately greeted by a T-Mobile employee that helped me right away. The service was great Store was clean the employees knew their job great going everybody 💪👍”
“Beau was fast & took great care of us. After a week of nightmares & not getting our phone online & continual issues…. We went in store got our two new lines added & got it taken care of quick. We had so many problems online & he got it all sorted out & fixed & it is finally what we needed & fast. So so grateful. If you want to get something done. Don’t chat, don’t call, go to this store & they’ll be straightforward & take care of you. Seriously the best!”
“I had a great experience! The customer service was outstanding and very professional, knowledgeable, and genuinely focused on helping me. The rep went above and beyond by reviewing my account in detail and providing helpful recommendations on how I could save more money.
Excellent service, and I highly recommend them!”
“We want to publicly acknowledge Abraham at the McKinney Geek Squad! Abraham went far above all of the help. What we all thought just wiping my cell phone was going to be an easy fix, it became an ongoing nightmare, but Abraham refused to give up. He helped fix my phone. He deserves any and all recognition that the Geek Squad can and should recognized him for. Do you want to be treated as important? You go and asked for Abraham's assistance! I guarantee you will not be disappointed!”
“Marcus was absolutely fantastic! My (senior) mom and I got new iPhones and he was patient, kind, knowledgeable and an absolute delight! He spent almost an hour and a half with us setting up our new phones and transferring our data. Mom moved from Ann android to an iPhone and he was able to make all of that happen! Huge props to Marcus!”
“After hitting the wall for over 3 weeks while attempting to port my number over from Verizon I had a feeling the only response anyone from Spectrum could offer was No, can't be done. But since we were under the gun to get my number ported from Verizon, or lose our bundled discounts, I braved a visit to the McKinney store on 380. Was met by Johnathan who took the time to listen to my sad story about my network locked handset and that I was willing to purchase a new handset while in the store in order to get my number ported over to Spectrum. Johnathan was nothing but helpful, had the handset I wanted in stock and proceeded to begin the porting process. We had a few hiccups along the way, but Johnathan hung in there with us and was actually surprised along with my wife and I that once every thing feel into place, the number ported over within 5 minutes. Jonathan also took the time to add notes to our account to hopefully ensure we didn't lose our bundled discounts. I was so impressed with his customer service skills, I even purchased the bundled case and screen protector at the same time. Spectrum has a great customer asset with this young man on their team.”
“I’ve been a member for a long time now people go up to you people ask you actually like hey what’s up? Do you need help so there’s a lot of that going around and I appreciate that and is the reason why I’m still a customer in a loyal membership customer.”
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“Courtney is the best! I avoid going to the other offices because she consistently provides outstanding customer service. She truly is the face of this location.
I’ve watched her juggle multiple customers at once while remaining patient, friendly, and professional. She gets everyone in and out efficiently, always with a smile, and it’s clear she knows exactly what she’s doing.
Please keep her at this office—she’s a huge asset to your team. I’ve even recommended this location to others, and they’ve all had great experiences with Courtney as well.”