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“Huge shout-out to Andrea! She went above and beyond to help me resolve the issues I was having with my phone. Her patience, helpfulness, and incredible knowledge of phones truly made the entire experience exceptional.
I would highly recommend Andrea to anyone who needs assistance with phone issues or is looking to purchase a new phone. She has a one-of-a-kind skill set and genuinely takes the time to make sure her customers are taken care of.
If you’re looking for a new representative or have any questions about your phone, definitely seek out Andrea. She is absolutely amazing at what she does!”
“11/10 – Someone Give This Woman a Raise
I came into T-Mobile expecting to spend an hour dealing with phones, plans, and the usual wireless headaches. Instead, I had the best customer service experience I’ve ever had.
Alyssa greeted me with a smile, knew exactly what she was talking about, answered every question without making me feel rushed, and somehow made the whole process actually enjoyable. She was professional, incredibly knowledgeable, patient, and had a personality that made it feel like I was talking to someone I’d known for years instead of a salesperson.
She didn’t try to push things I didn’t need. She explained everything clearly, found the best options for me, and made sure I left understanding my new service. It’s rare to find someone who genuinely seems to care that you’re happy before you walk out the door.
If every T-Mobile employee were like Alyssa, I don’t think anyone would ever switch carriers.
I honestly walked in expecting to buy a phone plan and walked out wondering if T-Mobile secretly hires customer service superheroes.
If you have the chance to work with Alyssa, don’t hesitate. She’s the reason people leave five-star reviews… and honestly, five stars don’t feel like enough.”
“Annmarie was very helpful and sweet. She went above and beyond to help us!! We came in for a upgrade for my husband for his Father’s Day gift. She was very sweet to my son. We even came back to buy more stuff!! Thank you!”
“I was in and out with everything setup, activated amd explained duper quick as I requested! Should have come to Verizon years ago!!! Count me as a loyal customer now!!!”
“100% recommend Xfinity! Ask for David Trujillo, he did an amazing job! Incredibly patient, kind & professional. Great teamwork from the other employees as well.”
“Newly remodeled location. Stopped in to have my iPhone X replaced. Katrina was fantastic! She got us in and out of there within 5 minutes, zero wait time, answered all our questions, and like my husband said - easily one of the nicest Verizon agents we've met. Thanks for making it so easy on Saturday!”
“AMAZING experience! I went to another tmobile and they had me waiting for 3 hours and wasted my time because at the end they never figured it out, but at this location it was the complete opposite. This location knows exactly what they’re doing!! I got helped by Winny, Andres, Jacky, and Isabella. They were amazing and extremely patient, they care about their customers and are super helpful! I 100% recommend this location!!!”
12:00 PM - 6:00 PM
142 Southmore Ave, Pasadena
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“Don,t fret cell phone issues, go to your local AT&T store and the employees will get the problem solved very professionally, they did for me at the store at 3532 Spencer Hwy, they went above and beyond!”