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“i walked into the store a little irritated with a billing issue and walked out with a brand new phone. Tyler P did a great job getting my issue resolved and also helped me decide which phone would be best for me. i feel confident leaving the store knowing tmobile has my better interest at hand.”
“Yesterday an employee named Estrella helped me transfer all 4 of my lines without any issues. Was very patient and informative. Made the process soo much easier for me. 10/10 service!”
“Very polite employee and helps you when you come in. I have 5 lines in here and I have never had any problems when I need something done to any phone I come in and he helps very quickly overall excellent customer service.”
“George went above and beyond to assist, much appreciated. He assisted me in closing my deceased mom's account and he guided me through the entre process. Thanks George, I appreciate you!”
“Newly remodeled location. Stopped in to have my iPhone X replaced. Katrina was fantastic! She got us in and out of there within 5 minutes, zero wait time, answered all our questions, and like my husband said - easily one of the nicest Verizon agents we've met. Thanks for making it so easy on Saturday!”
“AMAZING experience! I went to another tmobile and they had me waiting for 3 hours and wasted my time because at the end they never figured it out, but at this location it was the complete opposite. This location knows exactly what they’re doing!! I got helped by Winny, Andres, Jacky, and Isabella. They were amazing and extremely patient, they care about their customers and are super helpful! I 100% recommend this location!!!”
10:00 AM - 8:00 PM
142 Southmore Ave, Pasadena
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“If you go to the store be sure to ask for Caroline! She helped me with all my needs and made me feel welcomed throughout our whole interaction. She was absolutely amazing and answered all my questions. Highly recommend!”
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“Excellent service this morning with the help of Cecilia ! She helped my parents transition from T-Mobile to AT&T, made the switch up easy and fast ! Thank you so much for your help.”