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“Miriam has excellent attention, kindness, speed and very good kindness and is always willing to help since she takes care of me, she is always very helpful and attentive to my entire family because we all have a line there with boost”
“Love this place Ms Ashley gave me great customer service showed all the good deals they had and definitely walked out with a new line if I could rate this place more then a five star definitely would!!”
“I had gone into another T mobile in mcallen and had a rude representative, so we came here to Edinburg & Lisa helped us & she gave us a whole other kind of service like we've never had! She was great and helped us so much witworkwithoutmaking us feel like we were a bother”
“The location is a bit difficult to find if you're coming off the expressway, but the place has a nice welcoming atmosphere and the employees are very friendly and knowledgeable too. They helped me not only find the right new phone for me, but they also made sure it met and exceeded my needs and expectations. Definitely returning again in the near future!”
“I had the best experience at this location. The store employees are knowledgeable and efficient. As soon as I walked in I was greeted right away. The manager was super nice and always smiling. I will be coming here from now on. You won’t be disappointed.”
“Maximo is very professional and friendly. He helped me out a lot when needed. I’m very satisfied with the deal that i got for my phone and my account as well. 10/10 service!”
“T-Mobile’s customer service is outstanding. Every time I’ve needed help, their team has been friendly, patient, and quick to resolve any issue. It’s refreshing to deal with a company that truly values its customers. Highly recommend!”
“Had a great experience here! Erick provided exceptional service and was very attentive. Glendy was also great with providing a lot of information that was extremely helpful. 100 percent recommend!”
“On January 8th, Jose Adams, spectrum technician serviced our home internet. I commend him for his professionalism and quality work. I believe that service people like Jose Adams should be recognized and not be taken for granted. Thank you Jose and I truly appreciate your honest work.”
“I’ve always had a great experience at T-Mobile thanks to their motivated sales associates and excellent customer service. Every time I come in, I feel welcomed and taken care of. I especially want to highlight Samantha—she’s an outstanding sales associate! Samantha is always willing to help, has an amazing attitude, and her positive vibe makes every visit a pleasure. It’s clear she truly cares about customers and goes the extra mile to make sure all your questions are answered. Highly recommend this location and their awesome team!”
“I had a great experience at this T-Mobile store. I was switching 5 lines to T-mobile from another carrier and I was hesitant due to the complicated process of getting rebates, how to pay off my previous phones, etc. The only reason I did it was because of the excellent customer service given by Jesus Castillo at this store. He walked me through the process with great patience, he never looked rushed and he went far and beyond in his service, even helping me when he was off hours and always offering a solution to win my business for T-Mobile. I think this store is lucky to have him and should promote young employees like Jesus.”
“Best customer service and prices in town. Sid did not only listen and cater to my needs but he went above and beyond to make me aware about Boost Mobile products/services. Thank you Sid and keep up the magic.”
“Had some issues here, but the store made it right in the end. 4 stars because the amount of time I spent here was insane before finally getting my new phone. The manager attended me after several issues I had with Verizon in trying to upgrade my phone ect.”
“Sal B. was my salesman and was very efficient and knowledgable. I had reached out to the store prior to coming in on what I wanted. When I showed up in person, Sal was ready with phones in hand along with the estimated quotes we talked about in an email form. If you want to go to this store, go with Sal.”
“I’ve lost track on how many years I’ve came and took this place for granted. Martin always has a smile on his face and try’s to get me the best deals. It’s always clean, there’s charging stations, a.c. Is always working, stop by for a great experience!”
“I was very impressed with the help David, at the North 10th Street location in McAllen, Texas, gave to me explaining a charge I had received on my Spectrum bill. He was professional and friendly. Thanks Spectrum!”
“Customer service was incredible. Monica really helped out with my issues and researched on her own. Then they scheduled a technician for the very next day. Angel Ortega showed up on time and was able to resort of my issue and very short period of time. I can’t say enough good things about this organization.”
“They have great service just couldn't help us with our phone issue...bulging battery because they don't sell batteries...they recommended us upgrading but I couldn't afford it at this point in time...so we ordered a $12 battery instead”
“Awesome service, great new employee, walk out with a smile on my face everytime I go back! I switched from tmobile and after dealing with the girl from this store I would never go back or switch to another company.”
“Excelente servicio y facinada con la tienda de Rio Grande me encanto la remodelacion y el trato al servicio al cliente excelente muy uen personal elejido muy profecionales y amables y siempre nos ayudan con cualquier problema sin duda la mejor tienda de rio grande. Recomendada al 100%”
“Had a great experience at this store on 11/19. Opened up two lines and Rosbel took great care of us, explained plans, etc as we were switching from another provider. Thank you!”
“Very expensive and does not work that great
Customer service sucks . Lower your prices . Will be getting out if this internet. Spectrum is overwhelmed!!!”
“Good Company offering fair rates. They are a local Texas company that cares about their customers. They are investing in green energy, and I would recommend Heritage Power to anyone.”
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“went in a 2 weeks ago and some gentleman helped me get 2 phone lines with a new Iphone switching from cricket. He added another line with a tablet WITHOUT my consent. I called Customer service to cancel the line and tablet I never requested and they said it was cancelled. I go in the next day and talk to someone at T-Mobile the same gentleman that set us up with everything. But to my surprise he saw me and went and stayed in the back, and another agent with attitude helped me out, I wouldn't even say helped cause they made everything worse. I've been a customer for 7+ years and this is the first time this has happened, but it's cool I guess y'all don't gaf about customer service, I kept my cool and just went about my day hoping y'all see this and I don't if y'all think it's okay to add a line and tablet without my permission and then have the audacity to charge me all that extra stuff, which I PAID, because I'm an adult and responsible. Can't say the same for your damn company. Loved y'all up until now. Calling corporate too cause that store was horrible and very unprofessional. UPDATE: THANK YOU AMANDA, YOU WERE VERY HELPFUL AND ASSISTED FULLY WITH WHAT I NEEDED DONE IN A VERY QUICK FASHION. YOU JUST CHANGED MY MIND ABOUT TMOBILE, I LOVE IT AND I THANK YOU YOU SO MUCH FOR YOUR HELP, THATS WHAT I CALL CUSTOMER SERVICE!! THANK YOU AMANDA!!!!! IM SORRY YOU HAVE WORKERS THAT GIVE YOU A BAD REP. HOPEFULLY IT CHANGE, THANK YOU!”