The Verizon store in Plano provides mobile, 5G home internet, and business services. Customers can schedule in-store appointments or place online orders for in-store pickup, free 2-day shipping, or same-day delivery. Reviews highlight consistently positive experiences with the staff, who are described as supportive, amazing, and professional. Employees are noted for going above and beyond to resolve serious account issues, assist with phone upgrades, select the right devices, and ensure customers get the best deal. They also help with practical problems, like retrieving locked items from a car. Multiple reviewers recommend the store, citing knowledgeable service and nothing but positive experiences.
Stopped in to ask a few questions and received excellent help from Terrence and Evan. Very patient with us!
June 2024
Highly Recommended friendly and helpful staff
3 weeks old issue was resolved
May 2024
Evan was amazing, took care of me to the fullest extent he was able to, made the process very easy in upgrading my phone, something that i was thinking would be stressful.